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Customer Support Officer - Swarh (South West)

Barwon Health - Warrnambool, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


  • Provide excellent customer service and I.T support for our customers

  • Grow your career under at an organisation invested in your development

  • Permanent Full Time – 80 hours per f/night(ADO+super+salary packaging)

About the facility

South West Alliance of Rural Health (SWARH) is a virtual organisation within the south west of Victoria, Australia covering 60000 sq kms from Melbourne to the South Australian border, from the coast to 150 kilometres inland. SWARH services all the ICT requirements of its 50 or more members and customers. SWARH members comprise of public hospitals with customers being non-government organisations, community health centres, bush nursing agencies, medical clinics, pharmacies and other government organisations.

About the role

The primary purpose of the Customer Service Officer is to provide efficient and effective delivery of ICT services facilitating resolution of incidents, service requests, and ensuring positive customer experience and outcomes.

Your duties in the role include but aren’t limited to:

  • Provide effective technical (ICT) support to all SWARH customers and staff

  • Ensure ITSM tools are being used to assist in the measurement and reporting on SWARH support

  • KPIs for all SWARH services

  • Ensure incidents requests and problems are appropriately managed and escalated for assistance as required.

  • As required travel and provide onsite support to SWARH members located across the region

  • Maintenance of knowledge articles

  • Participation in 24/7 oncall roster.

About the culture

We have a fantastic team of support specialists located in Geelong and around the South West region of Victoria. We collaborate on improvements and support one another in a fun environment.

Barwon Health staff benefits

  • Flexible working arrangements

  • Professional development

  • Access to employee wellness facility

  • Salary packaging

  • Social club

  • Doorstep of the Great Ocean Road, Bellarine Peninsula and the Surf Coast

Diversity and Inclusion

At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.

We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at talent.acquisition@barwonhealth.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We Barwon Health are proud to be Totally Smoke Free.

#Melbourne, Victoria

Warrnambool, VIC

Health, Medical & Pharmaceutical


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