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Customer Services Representative

Veritas Recruitment - Rydalmere, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


The Company

Our client is reputable global company who are known for providing high level service and quality support options. With extensive knowledge and commitment to provide clients with the best possible service and quality products, they have become a business which continue to go from strength to strength.

The Position

  • Respond to all alarm events and answer incoming calls regarding the customers' alarms quickly and efficiently
  • Answer all incoming calls promptly and effectively in an efficient and professional manner
  • Document all calls and actions taken into MASTERMIND ensuring that all updates and amendments are accurate.
  • Assist customers where possible, without transferring
  • Follow through and take ownership on all queries where possible

Available shifts

2 shifts available that include;

1 afternoon shift 2pm-10pm (Wednesday - Sunday) having Monday and Tuesday off

1 morning shift 10am -6pm (Monday - Friday) having Saturday and Sunday off

Please note the afternoon shift require you to work both Saturday and Sunday!

Loading includes:

6pm- 10pm 21.7%

Saturday is time and a half and Sunday is double time

The Candidate

  • Customer Service / Sales or retention experience
  • The ability to build strong relationships
  • High level attention to detail
  • Ability to retain customers
  • Exceptional organisational and time management skills
  • Can work independently as well as in a team

The Benefits

  • Learning and Development Program
  • 6-8 weeks training
  • Career progression opportunities - leadership / product / operations
  • Put a global brand on your resume

To apply online please click on the appropriate link and send your CV in WORD format. Alternatively, for a confidential discussion please contact Margaret Ters on +61 2 9891 7416.

Rydalmere, NSW

Health, Medical & Pharmaceutical


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