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Systems Analyst

Hays Information Technology - Newcastle, NSW

Source: uWorkin


Your new company
Hays are currently working with a Not-for-Profit Organisation based in Newcastle who are an industry leading provider.

Your new role
As the successful Systems Analyst, you will be responsible for reviewing and documenting of the contact centre ICT systems requirements. You will provide systems support to the contact centre ICT systems and provide guidance, assistance and recommendations to others. Furthermore, you will be required to undertake research, analysis and evaluation with the goal to continuously improve processes, systems and work practices in alignment with the policy.

Other duties include:

  • Developing reports for projects and business analysis
  • Undertaking initial project scoping and defining ideas for business solutions
  • Establishing data integrity and adherence to internal procedures, regulatory requirements, systems and audit requirements
  • Engaging with internal and external stakeholders to guarantee all parties involved are aligned with systems planning and changes
  • Analysing business trends to recommend opportunities for improvement

What you'll need to succeed

  • Strong understanding of contact centre systems and communications technology
  • Proven ability to develop and manage system documentation
  • Excellent written and verbal communications with the natural ability to actively listen and ask the appropriate questions
  • Extensive experience working in a large contact centre environment providing analysis and support duties
  • Tertiary qualifications or relevant industry certifications

What you'll get in return
On offer is an exciting permanent position which will give you the opportunity to support a leading Not-for-Profit Organisation in providing exceptional customer service. You will be offered a salary in line with current market rates and other tax benefits through salary packaging options.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Kira Bauske via email [email protected] If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2515694