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Outreach Program Coordinator

Chandler Macleod - Perth, WA

Health, Medical & Pharmaceutical
Source: uWorkin


Outreach Program Coordinator

  • Location: Mt Pleasant OR Rockingham
  • 12 month temporary contract
  • Full time hours

Duties and Responsibilities:

  • Collaboratively manage and coordinate the regions Outreach Program through liaison and negotiation with Open Arms management and staff through;
  • Contribution to the continuous quality improvement of the Open Arms Outreach Program at both region and national levels
  • Coordination and participation in the selection, orientation and resourcing of suitably qualified and experienced outreach counsellors in line with Open Arms policy
  • Facilitation of the delivery of high quality clinical outreach services for eligible Open Arms clients in rural and outer metropolitan areas in conjunction with other Open Arms staff by;
  • ensuring referrals are appropriate, timely, and accompanied by relevant written client and administrative documentation
  • applying quality assurance procedures to ensure all aspects of outreach counsellors' clinical practice, reporting and invoicing meet contractual requirements
  • providing information, debriefing and support, but not clinical supervision, to contracted service providers as appropriate
  • ensuring Open Arms staff with outreach area coordination and/or administrative responsibilities are informed of national and region policy and procedure updates
  • further development, maintenance and management of a database of Open Arms contracted counsellors
  • Direct provision of high quality clinical services including initial intake, assessment and referral, evidence based counselling, case management and case coordination as required
  • Liaising and forming partnerships with DVA, the ADF and other government departments, ex-service organisations, community health and welfare agencies, and all other organisations involved in meeting the identified needs of veteran and defence force communities and families
  • Participation in and contribution to ongoing learning and development activities and maintenance of professional status
  • Participation in community development and service promotion activities
  • Participation in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and providing feedback for the ongoing development of clinical policy and procedures


  • Qualifications must be that of a Psychologist, Occupational Therapist, Accredited Mental Health Social Worker, or Nurse with mental health experience.
  • Qualified Psychologists, Occupational Therapists and Nurses must have current registration with the Australian Health Practitioners Registration Agency (AHPRA).
  • Mental health accredited Social Workers must be registered with the Australian Association of Social Workers (AASW).
  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance held and maintained while employed


Shapes strategic thinking

Open Arms is committed to providing high quality services that best meet the needs of the clients. The successful candidate thinks laterally, identifies and implements improved work practices. They will have demonstrated ability to work independently, manage own workload and achieve objectives within a team environment, including strategic awareness to understand issues of importance, the ability to prioritise them and act on them when necessary.

Achieves results

You will possess the ability determine and work to key timeframes and events to achieve goals. You will draw on information from diverse sources and use experience to analyse what information is important and how it should be used. The understanding and use of systems and tools or the ability to acquire an understanding will give you an advantage in achieving objectives within the set timeframes.

Supports productive working relationships

Building and sustaining positive relationships with team members and other stakeholders is critical to the successful delivery of outcomes. The successful candidate will monitor work objectives, and measure progress and identify issues as required. They are committed to achieving quality outcomes and ensuing that that the Section complies with departmental procedures and requirements. The successful candidate will build and promote systems and processes that capture and transfer organisational knowledge.

To apply for this role, you must be an Australian citizen

The successful candidate will hold or have the ability to possess and maintain a Baseline Australian Government security clearance.

If this contract could be of interest, please apply ASAP. For a confidential discussion, please call on 08 9217 0589.