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Admissions Coordinator

Regis Aged Care - Sandringham, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


Bayside Melbourne Location | Leading Aged Care organisation | Full Time

About Us

With 65 residential aged care homes Australia wide and in excess of 9000 employees, Regis is an innovative Aged Care provider with over 25 years of experience in the industry that focuses on achieving the best possible outcomes for residents, clients and staff. We are looking for people who genuinely care and in return, we will provide you with an environment where you will feel supported and appreciated.

The opportunity

We have two exciting new roles available for a two year appointment. Working across two Homes each, the Admissions Coordinator in conjunction with the Home’s General Manager, is responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators. The Admissions Coordinator actively supports the Home in ensuring the delivery of all sales and admissions commitments as well as the management of the enquiry, tour, sales and resident Welcome processes.

The role operates in a matrix style environment whereby strong collaborative partnerships are required with other national and regional functions such as the Regional Relationship Manager, Relationship Specialists, Marketing, Admissions & Additional Services teams.

Success will be built upon strong relationships with all key stakeholders and internal partners, residents and/or their families and the ability to support positive financial outcomes in line with the organisations Occupancy, RAD and EBITDA targets.

You would be responsible for

With a strong customer service ethos, your will actively support the effective execution of the local area marketing and admissions programs. You will plan and coordinate activities developed within the marketing and admissions program, leveraging support from the Marketing and Relationships teams as well as working closely with the General Manager to generate lead opportunities and nurture relationships ‘referrers’ and community organisations.

You’ll ensure the successful coordination of the Welcome process within each home as well as manage customer enquires and conduct tours of the Home. The role will suit someone with demonstrated understanding of sales processes (desirable), high level of administration skills and demonstrated customer service experience in a fast paced services environment.

This role is to work across our Regis Brighton and Regis Sandringham homes.

A Drivers license and roadworthy vehicle would be required as your time would be spent between two Homes over the contract period.

High Level KRAs Include

  • Support the effective execution of the local area marketing and admissions program
  • Drive exceptional service through delivery of the Welcome process
  • Support the Home(s) to deliver optimal financial outcomes
  • Maintain accurate records and systems related to local area marketing and admissions activities
  • Support effective communication within the Home(s)
  • Deliver excellent customer service, contribute to team culture & positive working relationships
Customer Relationship Management

Internal customers include: Regional Relationship Manager, Relationship Specialist(s), Marketing Team, Admissions & Additional Services Team and Regional General Manager(s.

About You
  • Demonstrated understanding of sales processes (desirable)
  • Advanced proficiency with the range of Microsoft Office Suite of products, with emphasis on Word, Outlook, Excel, and PowerPoint.
  • Demonstrated proficiency in verbal and written communication skills.
  • Demonstrated proficiency in supporting budgeting and sales target processes.
  • Proven experience in roles that require maintaining confidentiality
  • Proven ability to effectively communicate with employees across all levels within the organisation and other relevant stakeholders.
  • Excellent stakeholder management and team building skills
  • Experience within an aged care environment (favourable but not essential)
On a Personal Level, You Are
  • A quick learner and a naturally positive outlook
  • Able to ‘get things done’ Team Player, lends a helping hand
  • Hands on person, with high working standards
  • High level of personal motivation, initiative and integrity
  • Excellent communication both verbal and written i.e. grammar, punctuation, formatting etc.
  • Works well unsupervised, is reliable, approachable is patient with residents and families
  • Professional telephone manner, demonstrating a caring, friendly manner
  • Friendly, personable, professional approach
You are someone who embodies and role models the Regis values of Optimism, Passion, Integrity and Respect. E xperience in aged care or health services will be very well regarded but not essential .

Our workplace culture

Regis is the support you need for the career you want. At Regis, you will be a part of a unique and supportive culture where every team member is treated and valued as an individual. You will find flexibility, a professional challenge and appreciation for the work you do.

A Note On How To Apply

We are looking to move quickly on this role and will continually review applications as they arrive, so if you don’t want to miss out, apply today including a cover letter that addresses your experience and achievements as they pertain to the ‘about me’ section above. Note that we prefer to deal with you directly; we haven’t briefed a recruitment agency on this role and won’t be accepting CVs through any recruitment agency, so please apply directly.

In light of COVID-19, we are frequently reviewing our recruitment processes. Right now, we are conducting all interviews virtually. This is a fluid situation and we will adapt our processes as we need to with any government guidelines or regulations.

To learn more about who we are, visit us at www.regis.com.au

For a career that’s more than just a job, apply now!

Sandringham, NSW

Health, Medical & Pharmaceutical


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