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Injury Management Specialist

IPAR - Liverpool, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


As the Injury Management Specialist in our Western Sydney region you will play a vital role in the success of the Sydney team by managing some of our largest customers and facilitating growth of the business unit. By drawing upon your extensive experience and strong profile within the industry, the Injury Management Specialist will deliver services and implement Service Agreements with key customers requiring a specific focus as per business unit needs. The Injury Management Specialist will also play a significant part in building the foundations of a growing portfolio and team, which brings opportunities for role variance and progression.

As a valued team member, your responsibilities will include:

  • Work closely with the Account Manager to facilitate growth and stability in the Sydney Region
  • Maintain quality across customer as per SLA requirements in regard to rates, costs and durations
  • Implement service as per Customer SLA
  • Support team so that they undertake work in accordance with customer requirements
  • Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
  • Represent Kairros at public forums and on various committees as required
  • Opportunity to build your personal brand

What you'll bring to the role

  • Allied Health qualifications & registration
  • Significant occupational rehabilitation industry experience
  • A specialist skill set and have a solid reputation and profile internally, and within the industry, based on knowledge and skills
  • Demonstrated experience in the delivery of occupational rehabilitation services and strategic management of a portfolio
  • Customer service orientation with experience managing customer service agreements
  • Demonstrated ability to independently generate referrals and build portfolio
  • Strong communication and interpersonal skills with experience training, coaching and developing others
  • Willingness to be based from the Newcastle Office and build a team culture to foster long term business growth
  • Willingness to travel (car and license essential)

About Kairros

We care for people. We build trust. We find the best way.
At Kairros, everything we do is focused on boosting the health, safety and productivity of people. Our mission is optimising work and life participation for people with injury, illness, disability and disadvantage.
Kairros also offers specialised return to work services for a culturally and linguistically diverse (CALD) range of clients. We endeavour to overcome cross-cultural barriers by providing specific services tailored to our CALD cohort.

Job perks at Kairros

  • Personal mentoring

Leaders or our specialised Coach will provide you as a new team member with one-on-one mentoring so that you develop your confidence safe in the knowledge that there is always support available

  • Advancement of your career through professional development

Our leaders are adept in providing opportunities to all team members for professional development in line with your interests or skills. You'll have access to online learning, a training calendar, funded degrees and interstate or external courses.

  • Employment essentials

Novated leases, referral bonuses, quarterly incentives, an Employee Assistance Program (EAP) and ongoing team building and best practice recognition. Some companies call them perks. We call them essentials.

  • Office Perks
    • Corporate Health Insurance Program
    • Leisure Travel Program
    • Flu Shot Program
  • Flexible working arrangements

We've got your back with modified work plans and work from home capabilities.

  • Relocation Opportunities

Kairros is located in NSW, WA and Victoria. We are also a part of the MedHealth Group, which has a workplace health and return to work division comprising 600 professionals across Australia, so there are opportunities for relocation throughout the broader group.

You are welcome here

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution

Job Location

Liverpool, NSW

Health, Medical & Pharmaceutical


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