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June

Telephonist

GenesisCare - Brisbane Grove, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life’s best work!

As a Telephonist, you are responsible for providing optimal customer service to our patients and referrers, primarily through incoming call management. The telephonist provides support to staff, patients and clinicians by dealing with telephone and email enquiries, assessing urgency of enquiry in accordance with practice guidelines, and booking and confirming patients for tests and consultations. The telephonist is essential in e nsuring that a high quality, professional and efficient administration service is consistently provided to patients and referrers through their s ound knowledge of procedures, preparation required, and answers to common questions.

What You'll Do

  • Incoming call and email management promptly and in a professional manner in line with company expectations
  • prompt & professional answering
  • Respond & appropriately triage patient and referrer enquiries
  • Supporting other staff in managing their calls
  • Booking and confirming patients for tests and consultations
  • Accurate data entry of patient and referrer details
  • Maintaining appointment diaries and taking initiative to ensure sessions are fully booked
  • Booking and confirming patients
  • Support of staff members across multiple sites
  • To develop strong external relationships with various individuals/agencies/key stakeholders
Who you are:
  • Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred
  • Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders
  • An understanding of customer service principles with an ability to respond sensitively to patient and referrer needs.
  • The ability to work under pressure and respond to fluctuating workflow and internal/external demands.
  • Proven experience to work effectively both independently and in a team environment
  • Knowledge of patient billing systems and related Medicare funding mechanisms
  • Ability to use clinical administration systems, as well as Microsoft Office software
  • Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations' values.
  • Flexible approach to work

What’s In It For You
  • Own your development, learn everyday
  • An organisation that actually live and breathe their key values
  • Supportive environment with encouragement and challenge to live your highest potential both professionally and personally
  • Thriving close-knit culture and communities

Who We Are

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer and heart disease.

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.

People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

GenesisCare is an Equal Opportunity Employer.

Brisbane Grove, NSW

Health, Medical & Pharmaceutical




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