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Client Liaison Administrator

IPC Health - St Albans, VIC

Administration & Secretarial
Source: uWorkin


  • Full Time Fixed Term (Special Projects) until June 2022 + Clerical Worker Grade C Year 5 + $59,324.64 pa (above award rate)+ 9.5% super + enjoy a tax break with a generous salary packaging
  • Access to ADO and enjoying the long weekend + St Albans location with added flexibility and plenty of onsite parking!
  • Benefit from on-going employee development, as well as exposure to a continuous improvement philosophy

About us

IPC Health works in partnership with local communities in the Western Metropolitan Region of Melbourne to provide responsive, interconnected health and community services. We work together for excellence, service enhancement and innovation. We are dedicated to the continued improvement of the health and wellbeing of individuals and the community, within available resources.

IPC Health is an equal opportunity employer and encourages individuals of diverse backgrounds including but not limited to, applicants from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTI communities to apply.

About the role

As part of the Aged Care Services team, in this exciting role as a Senior Client Liaison Administrator you will support consumer's choice as the first key point of contact for consumers, carers and providers' initial enquiries and service coordination. With your working knowledge in the Aged Care sector, you will provide efficient administrative support including but not limited to appointment management, researching and developing communication materials relevant to consumers needs, management of the client management system (TCM) as well as ongoing support to the wider Aged Care Services team.

Using your experience and aptitude in customer service excellence and high level of communication and interpersonal skills, you will lead responses to customer initiated issues, service coordination, conflict resolution and establish productive relationships with key stakeholders internally and externally. This role will provide you with the opportunity to be innovative as you help identify solutions to improve business processes and systems to support the end to end consumer process.

Based at St Albans, this position is a Full Time Fixed Term - Special Projects role funded until June 2022. The role classification is Clerical Worker Grade C Year 5 offering $59,324.64 pa (above award) and is classified under the Victorian Stand-Alone Community Health Services (Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement 2018-2022.

About you

You will demonstrate previous success in a similar role committed to customer service excellence and administration support experience. Your verbal and written communication skills are at the highest standard demonstrating ability to develop productive relationships and liaise with a variety of stakeholders to effectively meet their needs. Through your relevant working experience, you will have well developed research and problem solving skills to enable effective conflict resolution and be resourceful in the provision of relevant materials to key stakeholders. With a strong understanding of privacy and confidentiality principles, you will also demonstrate a strong understanding of local services. You are skilled in taking initiative to contribute to quality improvement paired with proven technical competence using Microsoft Office suite and customer management tools and systems.

Why work with us?

  • Health Services and Programs – discounted immunisations and gym memberships.
  • Salary Packaging – as a non-for-profit organisation, we are able to provide generous Salary Packing to reduce your taxable income.
  • Comprehensive Orientation and Induction Program – we will ensure that you have the support you need to live and breathe excellence, service enhancement and innovation.
  • Health Insurance - as a part of our team, you can get an ongoing 7% discount on health insurance.
  • Training and Development – we will assist you to pursue your career goals and objectives through ongoing professional development.

Applications close on 17 June 2021

To be considered for the role you must submit a Cover Letter, CV and response to the Key Selection Criteria outlined in the position description available on IPC Health's Careers page.

Tanja Tesanovic

Manager Aged Care Services

9296 1279