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Open Arms Assistant Director Client Assist Practice & Quality

Randstad - Brisbane City, QLD

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description

Open Arms is Australia’s leading provider of mental health services for Australian veterans and their families. The Client Assist Contact Centre is the single point of entry to Open Arms’ services, providing access to mental health services, support and information, to the veteran community. Due to its rapid growth, Open Arms is appointing an Assistant Director to oversee the assurance of quality and advancement of practice in Client Assist.

The Client Assist Practice and Quality Assistant Director will work closely with the National Director Client Assist (Clinical), the Client Assist (Operational) team, and other key National Operations’ teams to design, deliver, implement and evaluate projects for Client Assist, that support and develop the practice of the Client Assist team. The successful applicant is required to provide professional leadership, build capability and act as a resource to the Open Arms National Operations and Client Assist teams, working in an agile manner.

As Assistant Director, you will ensure the expansion projects are all aligned and promote best practice in mental health service delivery. This position will be responsible for the supervision, mentoring, and coaching of staff.

The applicant will be passionate about providing quality mental health services to the veteran and defence communities. As this is a strategic leadership position, the successful applicant will need to bring a passion for creative solutions, and the ability to engage and motivate others toward best practice in clinical service delivery.

Duties include:
Develop compliance monitoring mechanisms, and ensure the Client Assist leadership is able to use these mechanisms to monitor practice quality
Implement Client Assist service improvements projects and initiatives to enhance client service delivery
Lead a small team, including setting expectations, supporting development, managing performance and contributing to the management of the section and the branch.
Actively contribute to Open Arms National projects, clinical policies and procedures, case management practices and Quality Assurance activities
Establish and maintain effective strategic relationships with specialist service providers within and outside of organisation

Extensive experience in working within a mental health clinical practice framework
Relevant management experience in service redesign, change management, or project management in a clinical setting
Working knowledge with clinical audit and quality improvement processes in a mental health environment
Working knowledge of the National Standards for Mental Health Services
AASW registered Social Worker, OR AHPRA registered Psychologist, OR Mental Health Registered Nurse or Occupational Therapist
Australian citizen (federal government requirement)

$70 to $80 p/h + superannuation, paid weekly
Monday to Friday 9am to 5pm (37.5 hours / week) 1 year initial contract with a view to extend
The team is “lived experience” informed and resourced

If this position appeals to you, apply today! If you have any questions or would like to know more, please contact Suman either via email - suman.bhatnagar@randstad.com.au or call 07 3864 4966 for a confidential discussion.

Brisbane City, QLD

Health, Medical & Pharmaceutical


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