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Patient Services Officer

GenesisCare - Murdoch, WA

Health, Medical & Pharmaceutical
Source: uWorkin


At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life’s best work!
We are looking for energetic, efficient and professional individuals to join our busy Patient Services team at Fiona Stanley Hospital in Murdoch, WA. Based on the front desk, our Patient Services Officers provide administrative support to staff, patients and clinicians to ensure that a high quality, professional and efficient service is provided to GenesisCare patients. We currently have full time and part time permanet positions available.

What You'll Do

  • Act as the first point of contact to patients
  • Provide excellent customer service both face to face and over the phone
  • Book and confirm patients for tests and consultations
  • Billing and Receipting at time of clinic
  • Accurately process relevant paperwork
  • Monitor flow of patients within the rooms
  • Ensure the smooth running of Cardiologists' clinics and testing services
  • Liaise with Secretaries to Cardiologists and Technical staff
  • Manage patient records and filing of patient notes for testing clinics

Who You Are
  • 1-2 years' Reception / customer service / 5* hospitality experience in a fast-paced role
  • Previous experience in a medical / cardiology / clinic environment highly prized
  • Experience in medical billing and receipting highly prized but not essential
  • Demonstrated ability to provide excellent patient care and customer service
  • Proven experience working effectively in a team and independently
  • Exceptional phone manner and ability to handle a high volume of enquiries
  • High attention to detail and excellent organisational skills
  • Experience with MS Office and medical software (desirable)
  • Flexible approach to work and able to adapt in a fast-paced environment

What's In It For You
  • Stable 8:30am - 5pm Monday to Friday role - no weekend work
  • Established, close-knit team, thriving culture and lovely team perks
  • Fast-paced, challenging role with one of the most influential healthcare providers in the world
  • Supportive environment where you can develop your career with excellent training and management

Who We Are

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, sleep and heart disease.

Global care
Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.

People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

GenesisCare is an Equal Opportunity Employer.

Murdoch, WA

Health, Medical & Pharmaceutical


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