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June

Consumer Admissions Coordinator

St Vincent's Health Australia - Carseldine, QLD

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Job Description

As a Consumer Admissions Coordinator, you will drive occupancy levels by actively promoting our services to consumers and their families, health professionals and referral partners. With your knowledge of aged care and sales background, you will build trust and confidence in SVCS as a preferred provider of aged care services in the local community.

You will provide caring, kind, personalised and seamless support to consumers and families entering aged care, ensuring enquiries are answered promptly and being proactive in solving complex issues. In addition you will work with the broader team to review and improve processes to enhance the consumer experience.

This position can be based at either our Carseldine, Bardon, Kangaroo Point, Mitchelton and possibly Toowomba sites and will be offered on a permanent full-time basis.

You Will Have

  • Previous experience in residential aged care admissions, with an understanding of the Aged Care Act and good understanding of the person-centred care model;
  • Previous experience working in aged care, community or hospital setting is desirable;
  • Customer service focused with some sales experience and advantage;
  • Excellent MS Office skills (Word and excel) and experience in various CRM’s and databases;
  • Ability to work autonomously and manage your own workload and achieve objectives;
  • Ability to maintain collaborative and effective relationships with multidisciplinary team members;
  • Confident communication style with a supportive and compassionate nature;
  • Excellent verbal and written skills;
  • Full drivers licence is required;
  • Current Police check and flu vaccination are mandatory requirements.

Our Benefits Include
  • An opportunity to join a brand new residence redefining the expectations of aged care;
  • Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum;
  • Opportunity to work for the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision;
  • A friendly team environment with a great community care spirit;
  • Ability to visibly see your impact on the business and its service;
  • No cost uniforms and training;
  • Free annual Flu vaccination; and
  • Employee Assistance Program for staff and their families.
  • Access to Fitness Passport (FP)

A Little More About Us

St Vincent’s Care Services (SVCS) is a leading Catholic provider of Aged Care Services in Australia. SVCS offers quality residential, community and independent living services through more than 20 facilities and locations in Queensland, New South Wales and Victoria. St Vincent’s has been providing health care in Australia for more than 155 years. The legacy entrusted to us by the Sisters of Charity and their Founder, Mary Aikenhead continues to inspire the service provided to our residents in a caring, friendly atmosphere, underpinned by our values of Compassion, Justice, Integrity and Excellence.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Carseldine, QLD

Health, Medical & Pharmaceutical




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