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HCF - Canberra, ACT

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

About the role

As an experienced Receptionist and cross-trained DA, you will work closely with the clinicians by providing excellent chairside assistance and administrative support. With high quality clinical care and ability to build rapport with patients, you will contribute to the culture of the Dental Centre as an HCF brand advocate. This role will be required to work Saturdays, other key responsibilities will include;

Providing courteous, prompt and correct responses to all enquiries received
Raising accounts and receipt payments
Complying with HCF Dental Quality Management System and HCF policies and procedures
Maintain a clean and safe clinical environment
Supporting the Practice Manager and Dentist in Charge in actively fostering teamwork and efficient running of the dental centre.

About You

You value interacting with other professionals and thrive on working in a supportive culture founded on teamwork, integrity and social responsibility. You will have the following attributes:

Proven experience in a customer-facing receptionist role
Experience in maintaining appointment booking and account systems
Demonstrated understanding of computerised dental systems (Dental4Windows or Oasis)
Previous experience as a dental assistant
Strong communication skills to build rapport with patients
Good time management and high attention to detail
Excellent listening skills and teamwork mentality
Experience with many different types of insurance and their coverage plans


Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team!


Up to 50% discount on health cover, pet & travel insurance
Family & Friends day
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Health & Wellbeing Initiatives

Canberra, ACT

Health, Medical & Pharmaceutical


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