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Dental Bookings Coordinator | Melbourne Cbd | Permanent Full Time

Australian Unity - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Full Job Description
We are currently seeking a Dental Bookings Co-ordinator, on a permanent full time capacity at our Spring St Dental Clinic in Melbourne.

The Role:
You will be responsible for managing the dental appointment bookings and enquiries for existing and potential customers.
In this role you will deliver a high level of customer service, with a focus on first call resolution and customer retention.

The daily tasks and responsibilities include but are not limited to:

Providing exceptional customer service, with an understanding of the clients’ needs and ability to assist them in a timely manner
Optimising booking schedule
Remaining up to date with new policies and product/service information
Effectively managing complaints

About You

Exceptional interpersonal and communication skills
A professional phone manner
Strong focus on client care and satisfaction
A positive and can-do attitude
Excellent, solution oriented work ethic
Previous contact centre or dental/medical receptionist experience - desirable
Flexible availability - between 8am - 6pm Monday to Friday and 8am - 5pm Saturdays

The Benefits:
Competitive salary and generous incentives for high achievers
Career progression as well as ongoing training and support
Corporate discounts - health & general insurance

To Apply

If this role interests you please register your interest by clicking on the apply now button.

Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.

Melbourne, VIC

Customer Service & Call Centre


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