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Support Services Quality And Operational Manager

Monash Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO 2021 International Year of Health and Care Workers.

The Support Services function at Monash Health is vital to help us deliver excellent patient care in our hospitals, residential and primary care sites. Our commitment to quality improvement is unwavering and we are now looking for a knowledgeable and experienced Support Services professional to ensure that our services consistently meet or exceed our expectations in relation to both quality standards and operational practices.

About Monash Health

Monash health provides a world of healthcare across south eastern Melbourne, uniquely integrating primary, secondary and tertiary health services as well as world-renowned research and teaching facilities. We employee more than 18,000 staff who work across 40 care locations. In Monash Health your own growth and development is important and with us you can really be your best. For more information please visit www.monashhealth.org.

About the Role

The key responsibility of this role is to ensure the quality and operational requirements for Support Services are met in accordance with Monash Health’s expectations as well as standards mandated by the Department of Health and Human Services. Developing and implementing quality activities and associated improvement actions will contribute to our achieving accreditation, next scheduled for June 2021.

Specific key result areas for the role include:

  • Compliance with relevant quality standards

  • Achievement of service key performance indicators and accreditation

  • Development, implementation and completion of quality activities and reports

  • Delivery of high quality education programs

  • Management of some contracted services

  • Project management of some Support Services initiatives

In addition, you will have the opportunity to further hone your leadership skills through relieving both planned and unplanned leave within the Support Services senior leadership team from time to time.

The role will be appointed on a full time, permanent basis and travel will be required across Monash Health sites.

About You

With significant experience managing support services within a large, complex organisation, you can demonstrate a detailed knowledge of cleaning services and industry best practice, and of primary emergency responses. You have a sound knowledge of infection control requirements as they relate to the healthcare setting as well as high level project and change management skills and you have led quality and training initiatives in healthcare cleaning.

Along with well-developed communication skills, you can also demonstrate:

  • Excellent knowledge of safe work practices and accreditation standards for healthcare and aged care facilities;

  • A working knowledge of relevant legislation, standards and codes applicable to cleaning services;

  • Ability to investigate incidents and provide feedback; and

  • An understanding of quality systems and processes, including inspection and auditing skills.

From time to time, and with reasonable notice, you may be required to participate in a roster operating 24 hours a day, seven days a week

A current Driver’s Licence is required. Achievement of Certificate IV in Workplace Training and Assessment or equivalent is desirable.

In return

You’ll work with a well regarded team and will have the chance to influence and shape our environmental initiatives to achieve continuous improvement. We’ll recognise your subject matter expertise and will look to you for creative and innovative solutions.

In addition, you will have access to benefits including salary packaging options that increase your take-home pay, access to onsite subsidised staff car parking and gym and a comprehensive Employee Assistance Program (EAP).

How to Apply

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System – e-mail applications will not be considered.
Existing Monash Health employees should apply using their Monash Health employee account. Please call Recruitment Services on 9265 2776 for assistance.

Offers of employment can only be made once all required probity checks have been completed. These include:

  • reference checks

  • a clear Police Check conducted within the last three months

  • a current Victorian Employee Working with Children’s Check (or proof of payment for same)

  • proof of immunisation.

This role is readvertised and previous applicants need not re-apply.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Melbourne, VIC

Health, Medical & Pharmaceutical


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