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29

May

Patient Engagement Coordinator

HCI/NSCC/NSRC - South Brisbane, QLD

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

  • Work from South Brisbane office
  • Full time role
  • Friendly, hard-working team passionate about saving lives

The Role


We are seeking a friendly Patient Engagement Coordinator to join our National Skin Cancer Centres team on a full time basis at our South Brisbane Office. Reporting into the Appointment Centre Manager this role has been created to check in on our previous patients and get them booked in for their next skin check at one of our 14 centres around Australia. The right applicant will be someone who has a caring nature whilst being able to sit on the phone and make lots of calls to our patients (friendly and a professional telephone manner is essential). We currently have some great people in this team from the medical industry, counselling, nursing students and events. So if you are someone who is passionate about people, don't hesitate to apply!


There is the opportunity for this to develop into a 2IC role for the right person (more time off phone calls assisting the Appointment Centre Manager). Also, if you're not quite looking for full time hours then please still apply as we may have flexibility within this role.


The key responsibilities:


  • Position National Skin Cancer Centres as a sincere and reputable skin cancer brand
  • Follow up and engage with past patients with a view to booking them into one of our centres
  • Be able to call a high number of patients in a day
  • Report on the success of your calls

You


The ideal candidate is someone who is kind and caring so that they can connect with our patients and help them get the best care for their skin. This person also needs to have the drive to get through a high number of calls and strong levels of resilience.


Experience:


  • Experience in the medical industry (or similar people focused field)

Attributes:


  • Proven customer service orientation and a team player
  • A sense of energy and passion for saving lives
  • A high level of drive and resilience
  • Self-managed and able to work with minimal supervision
  • Excellent communication skills
  • Outcome focused and professional

Skills & Knowledge:


  • Able to pick up technology quickly
  • Best Practice experience (desired not essential)
  • Basic record keeping abilities (excel skills are desired)
  • Proven ability to build relationships (people management skills are desired)
  • Develop and deliver information to diverse range of customers

Leaders in Skin Cancer Medicine


National Skin Cancer Centres are unique medical practices, purpose-built and dedicated to delivering effective, quick and low-cost access to diagnosis and treatment of skin cancers and related conditions. Working with primary care physicians who have a special interest in skin cancer, we currently operate fourteen centres across Australia with plans to expand into new locations.


NSCC is a division of HealthCert International, the world's largest skin cancer training provider. We place a strong emphasis on excellence in medical care, which is strengthened by our commitment to research and education.


Driven by a passion to make a difference and the vision of a world where nobody dies from skin cancer, the health and happiness of our patients are at the forefront of everything we do. We strive every day to exceed patient expectations and our main aim is to deliver the highest standard of care and utmost peace of mind.


Our people are at the heart of what we do. Our team consists of handpicked staff who share our core values: Determined to make a difference - Enthusiastic team - Excellence in delivery - Passionate about saving lives. To learn more about our business visit https://www.skincancercentres.com.au/

South Brisbane, QLD

Health, Medical & Pharmaceutical




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