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Program Lead

Medibank - Adelaide, SA

Health, Medical & Pharmaceutical
Source: uWorkin


Our Story

Home Support Services (HSS) is part of the Medibank enterprise and is the leading provider of home hospital care for a range of public and private funders. We provide healthcare and wellbeing services nationally in alternative settings to hospitals, supporting people across the care continuum. We are now looking for a Service Delivery Lead to join our South Australian Community Care program on a permanent basis.

Your Opportunity

As the Service Delivery Lead (or Program Lead) you will be responsible for driving the performance of the site-based SA Community Care Case Coordinator Team. Reporting to the National Service Delivery Manager and working closely with the other program leaders.
This role is a key leadership post with a mandate to manage operations and people leadership across the SA Community Care Program with a view to delivering exceptional patient centred services. As the Service Delivery Lead, you will:

  • Provide supportive leadership and direction to your team, including coaching support, regular informal and formal performance feedback and reviews, and support for relevant training and development
  • Maintain program outcomes within practice guidelines and funding requirements
  • Provide support and advice to Case Coordinators regarding the management and coordination of patients
  • Ensure the program deliverables are met with a skilled workforce who are committed to providing quality care and services
  • Actively monitor & review Quality assurance and Clinical compliance, including but not limited to; knowledge of program, attendance, clinical non-compliance, clinical and systemic risks
  • Effectively establish and maintain professional relationships with various stakeholders

What will set you apart from the rest?

In order to be a successful applicant for the Service Delivery Lead role, alongside outstanding communication skills and passion for people you will:

  • Have a minimum 5 years' experience as a qualified AHRPA registered health professional
  • Have demonstrated effective leadership, communication (written and verbal) and interpersonal communication skills
  • Experience in effectively managing staff, including demonstrated ability to lead, motivate and engage staff across diverse work groups
  • High level clinical and operational experience within a complex health environment
  • Demonstrate effective organisational skills and the ability to meet competing priorities to achieve program deliverables on time and within budget
  • Demonstrate ability to achieve organisational change and program outcomes through effective leadership, internal and external stakeholder engagement, planning, problem solving, negotiation and change management

What sets us apart from the rest?

Along with the benefit of joining an innovative organisation with an outstanding reputation for transforming the delivery of health care, working at HSS also means:

  • Great work life balance
  • Ongoing professional development and support for further education
  • Health and wellness initiatives, including wellbeing programs and social events
  • Discounted private health insurance, EAP & free Flu Vaccine

To Apply

Simply click on "Apply for this job" and include a current resume outlining your experience and relevant skills to be considered to be our next Service Delivery Lead!

Adelaide, SA

Health, Medical & Pharmaceutical


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