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27

May

Concierge

Scalabrini - Drummoyne, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Job no: 493185
Work type: Full time
Location: Drummoyne - Mary Street
Categories: Administration
  • State-of-the-art, award winning aged care facility in Drummoyne
  • Unique position within the aged care industry - varied experience/qualifications considered
  • Full time position: Mon-Fri 9am - 5pm

The Village by Scalabrini has a vision to be Australia’s most advanced residential aged care facility for people living with dementia, incorporating the most recent research and elements of international best practice in the clinical and therapeutic management of dementia.

We are looking for someone with exceptional customer service skills who is a great problem solver and most of all has a can do attitude, for the unique position of Concierge. The Concierge is responsible for managing compliance and customer experience within 'The Palazzo', an exclusive enclave or luxury independent living apartments integrated with a customised care package, combining the very best in accommodation and care.

As the Concierge, you will deliver outstanding customer service and promote the unique service offering available to residents of The Palazzo. You will coordinate care and service needs seamlessly, supporting residents to live their best life. The Concierge also acts a central point of contact for all residents, families and visitors to The Village, actively listening to their needs and coordinating appropriate service responses. The Concierge sits within the Administration team of The Village by Scalabrini, and their time will be split between working with the residents in the Palazzo itself, and general reception and admin duties at The Village.

Required:

  • Certificate IV level (or higher) qualifications in aged care, hospitality, retail, or other relevant area (or equivalent experience)
  • Previous experience as a concierge or in a customer focussed role
  • Exceptional customer service skills and professional standards
  • Outstanding time management and communication skills, both written and verbal
  • Highly developed interpersonal skills
  • Intermediate to advanced computer literacy

Desirable:

  • Sound knowledge of the Retirement Villages Act, Aged Care Act, and pricing regulations
  • Ability to speak Italian or other languages

The successful applicant will need to meet the requirements of a Criminal History Check as per the Aged Care Act 1997. Scalabrini supports diversity and equal opportunity in the workplace.

Advertised: 27 May 2021 AUS Eastern Standard Time
Applications close: 27 Jun 2021 AUS Eastern Standard Time

Drummoyne, NSW

Health, Medical & Pharmaceutical




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