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Peer Support Worker - Safe Haven Cafe

St Vincent's Health Australia - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
Casual shifts
Reporting to the Director of Nursing, Mental Health.
Excellent benefits including salary packaging

About St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is part of St Vincent’s Health Australia, a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.

About the Mental Health Department

St Vincent’s is proud of its International reputation for delivery of Mental Health Services and the values of the St Vincent Health Australia. The Mental Health Service includes a 44 bed adult acute inpatient unit for the cities of Yarra and Boroondara; the Koori state-wide Inpatient Mental Health Service; Continuing Care Teams; a Crisis Assessment Team; ED Mental Health and Psychiatric Triage; Prevention and Recovery Care Service (PARC); Footbridge Community Care Unit; the Primary Intervention Care Team (PICT) that includes Extended Triage and HOPE (Suicide Prevention); Mobile Support Teams; Clarendon Homeless Outreach Psychiatric Service (CHOPS); Victorian Dual Diagnosis Service (VDDS); Body Image Eating Disorders Treatment and Recovery Service (BETRS) and NEXUS (Concurrent Mental Illness and Substance Use Advisory Service); Consultation & Liaison Service and Victorian Transcultural Mental Health (VTMH).

Why work in Mental Health at St Vincent’s

We passionately believe in a recovery approach, based on people’s personal strengths
We believe that people have the capacity to recover, reclaim and transform their lives
We nurture and develop our staff with great opportunities for training and career progression
Our work in this field is internationally recognised
We believe that the preferred setting for our work is in the community and that the community is an oasis of resources
You will join a cohesive, supportive team, committed to the wellbeing of colleagues and consumers
Great location, with easy access to public transport and to the city of Melbourne

About the Safe haven Café and your role

In 2018 SVHM opened a Safe Haven Café, bringing to Melbourne for the first time, a model successfully operating in Hampshire UK.

The model provides a safe, therapeutic space outside of normal business hours that is intended to support and empower consumers. It does not take the place of clinical interventions provided by other service providers, but enables the consumer to build on that support, explore therapeutic options and identify local appropriate supports if needed.

As with the UK model, SVHM’s Safe Haven Café incorporates peer support workers with a lived experience of mental health issues and recovery, who will work alongside mental health professionals.

The cafe focuses on providing individuals with the opportunity to learn about their own response to crisis and to develop self-management skills to break that cycle of crisis.

However, if people prefer to sit alone quietly, without intervention from staff or peers, that is equally welcomed. The most important thing is that people know the café is there for them however they choose to use it.

The clinician and peer worker work closely together to identify how they can provide support to consumers that meets their need in a non-clinical therapeutic environment but does not take care from usual services or overlook clinical presentations that require redirection to acute clinical intervention services.

Classifications for this position will range from Peer Support worker Level 2 PW52 - PW55 ($58,905 - $62,067 per annum pro rata).


Provide a supportive and therapeutic environment that promotes independence, opportunity and recovery for those who attend the cafe
Support consumers as experts and leaders of their own care
Actively upholding the culture of hope by using optimistic language supporting people and celebrating people’s recovery efforts
Working with people to support and sustain existing resources, assets, networks and relationships, and to access opportunities, resources and services to achieve their recovery goals.
Sharing information openly with consumers
Actively challenging stigmatising attitudes, discrimination and social exclusion.
Provide information and referral to other appropriate community support programs and services as required.
Facilitate wellbeing and psycho-education opportunities as required in partnership with the peer support worker and support Peer Support Workers in their role and provide advice as required (clinician).
Assist in building consumer and carer partnerships and involvement in the Cafe
Assist in creating relationships and liaison with relevant stakeholders
Participate in the evaluation of the café through data collection and other activities

Qualifications, Skills and Experience

A working knowledge of and a commitment to recovery oriented practice in mental health rehabilitation, with a focus on working collaboratively with consumers and carers to promote self-determination, personal strengths and enable progress towards reaching individual goals.
Understanding of Intentional Peer Support principles in using your lived experience when working with consumers
Experience in working as part of a multidisciplinary team.
An understanding and working knowledge of the Victorian Mental Health Act 2014 and other relevant legislation .
Commitment to working collaboratively and effectively with multiple key stakeholders both internal and external to St. Vincent’s Hospital (including consumers, carers, family members and community agencies).
Highly developed interpersonal and communication skills, including problem solving ability and conflict resolution skills, as well as sound oral and writing skills.
A lived experience of mental illness and/or psychological issues
For other Essential and Desirable Criteria please refer to the Job Description.


Salary packaging
Employee Assistance Program
Staff Health Centre

How to Apply

For further Information regarding the position contact Fran Timmins, Director of Nursing Mental Health, on 039231 2009.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Position Description and Critical Job Demands Checklist:Review the following documents:
JR117306_SHC Peer Worker PD.pdf

Contact Details:
Fran Timmins, Director of Nursing Mental Health, 9231 2009, fran.timmins@svha.org.au

Alternate Contact:
Closing Date:
24 June 2021 11:59pm

Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:
View Code of Conduct

Melbourne, VIC

Health, Medical & Pharmaceutical


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