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Centre Leader (Maitland)

GenesisCare - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

We are hiring a Centre Leader, responsible for the leadership and management of a brand new GenesisCare Oncology Centre in Maitland

The key focus of this newly created position is to facilitate the delivery of high quality patient centred services through managing Centre operations and leadership of the Centre teams, in accordance with best practice indicators in patient care, safety, people and financial management

The Centre Leader will also contribute to a wider portfolio of work that will assist with performance and standardisation across GenesisCare

What You’ll Do

Patient Experience

  • Promote and drive a patient- centric approach to service delivery, taking responsibility to lead this at the centre level as well as to provide input into broader service delivery initiatives.
  • Build, implement and maintain a positive patient experience at the centre, measured through centre Net promoter score results
  • Lead effective consultation and engagement with a multi-disciplinary team, through positive, transparent and timely communication designed to build awareness, create trust and support change adoption
  • Drive a dynamic and innovative culture within the centre/team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients
Centre Management
  • Hold accountability for centre specific operating and capital budgets in line with business plans, with support with the GM and Operations Manager to ensure KPI’s and targets are met.
  • Extract, analyse and report on relevant clinical performance (incident management, waiting times, adherence to protocols etc.) using relevant data
  • Manage staffing levels to match projected activity within the Centre, including effective use of the demand roster model and leave planner
Stakeholder and Referrer Engagement
  • Support Doctors and Referrer Engagement team to build key local relationships, and to drive service volume and engagement initiatives.
  • Identify and/or develop key internal and external relationships, opportunities for future service provisions and potential referrer or doctor partnerships.

Who You Are
  • Proven ability to manage cross functional multi-disciplinary teams, with workforce leadership and healthcare management experience.
  • Demonstrated capacity to successfully perform in a complex healthcare environment, preferably within an Oncology setting
  • Demonstrated acumen in people and process change management and implementing process improvements.
  • Demonstrated understanding and experience leading clinical change and innovation initiatives.

What’s In It For You
  • Lead a brand-new Centre, taking an active part in GenesisCare’s growth globally
  • On-going opportunities for professional development
  • Collaborative environment delivering outstanding patient services

About GenesisCare

GenesisCare provides high quality specialist care to patients with cancer and cardiovascular disease, the two largest disease burdens globally. We exist to improve quality and access for patients and communities in need.

Across the world, we have more than 440 GenesisCare centres to help us bring the right care to our patients. For radiation therapy, that includes 36 in Australia, 14 centres in the UK, 21 in Spain and 300 in the US. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year we treat more than 400,000 people globally.

GenesisCare is an Equal Opportunity Employer.

Sydney, NSW

Health, Medical & Pharmaceutical


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