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Customer Service Specialist

Star Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Customer Service Specialist

FTE 1.0 Full Time Fixed Term until 31 December 2021

Job Reference No VAC0835

  • Two generous salary sacrificing options
  • Great team culture
  • Make a difference to the most disadvantaged in our community

Star Health is looking to recruit a full-time, highly motived, confident and experienced customer service specialist for our Dental program on a fixed-term contract until 31/12/2021 with a strong view for the role to turn permanent beyond that date.

Reporting to the Service Access Coordinator you will be working between reception and our back-of-house phone team to help ensure our clients receive the best customer service and oral health outcomes. You will provide clear and up-to-date advice around appointments, waitlists and the associated fees and policies.

Working primarily from our Prahran clinic, this is a great opportunity to work in a professional and supportive team-based environment alongside your team and experienced Dentists, Oral Health Therapists, Dental Assistants and Oral Health Educators.

Typical duties include:

  • Meeting and greeting patients at reception
  • Customer service via our Dental phone line
  • Triaging Patients
  • Invoicing/ Patient Accounts
  • Appointment book management
  • Provide high-level support to the practitioners and clinical team
  • Administration support and duties

Our ideal candidate will:

  • Have the ability to work harmoniously with your colleagues with a positive attitude.
  • Be organized, able to manage time and prioritize effectively
  • Be dynamic, able to suggest and implement remedies and improvements, with Motivation to up skill
  • Have experience using Titanium, PRODA and other client management systems
  • Embody and represent the values of Star Health to our community

To star in this role you will have:
  • Experience in Dental reception / intake and Dental CMS (Titanium preferred)
  • Demonstrated ability to Work well under pressure and with your team
  • Excellent knowledge of Customer Service principles
  • A clear understanding of Health Industry Privacy Standards & Customer Service

What makes Star Health Tick?

Star Health works in partnership with people and communities to promote and improve equity, health and wellbeing by delivering innovative client-directed services that take into account the context of the individual and the community, and championing prevention and change to address the structural reasons for health inequity.

Applicants must address the Key Capabilities – Essential within the covering letter and complete our application form directly from the Star Health website at http://www.starhealth.org.au/careers/current-vacancies/

For information about the role, please contact Jason King, People & Culture Manager on 03 9525 1300 or email Tristan Peach

Closing Date: Friday 11 June 2021 @5.00pm

Melbourne, VIC

Health, Medical & Pharmaceutical


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