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Regulatory Support Officer, Notifications

Secretaries.com.au - Canberra, ACT

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
20 May 2021

Regulatory Support Officer, Notifications
Australian Health Practitioner Regulation Agency
Australian Capital Territory, Australia

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

A Notification is a complaint or concern regarding the health, conduct or performance of a health practitioner or student who is registered with a National Board. The notification process is one of two major regulatory functions of the National Boards, the other being the registration of practitioners. The Notifications Division within Ahpra is responsible for the assessment and management of concerns raised about registered health practitioners across 16 health professions.

The Regulatory Support Officer, Notifications is required to be proactive and responsive in identifying the administrative requirements of their team and for the provision of a broad range of administration activities to support the team’s work.

This role is expected to engage with notifiers and health practitioners on a daily basis in responding to any or enquiries about notifications or the notifications process and for ensuring efficient and effective processes are maintained in the administrative management of notifications.

This process will be used to establish a talent pool for future vacancies. This position will be offered as a 12 Month, Full Time Fixed Term Contract working from our Canberra, Melbourne or Hobart Offices.

In this role you will:
Provide administrative assistance for the processing of notifications including responding to notification enquiries, managing correspondence and preparing documents
Provide strong customer service and an effective phone service for the public and health practitioners engaging in the notification process
In consultation with the Investigators, determine the course of action required on notifications and provide the necessary support
Regularly communicate with the notifier and health practitioner to provide assistance and inform of the progress of the notification

As the ideal candidate, you will demonstrate the following:
Demonstrated ability to work within a complex administrative environment.
Demonstrated experience in providing support across a range of administrative activities including but not limited to telephony, correspondence, document and file management and finance and data entry.
Demonstrated experience using Microsoft Office applications for email, word processing, spreadsheets and data bases and an ability to learn and adapt to new systems.
Well-developed organisational skills including excellent time management skills plus the ability to prioritise workload in response to time critical targets.
Well-developed interpersonal, written and oral communication skills and experience in dealing with people at all levels.

Role Description: Role Description - Level 3 - Regulatory Support Officer (Notifications).pdf

What we offer:
A friendly and supportive working culture with an active social club
Great work/life balance with genuine flexibility
Sophisticated open plan work spaces in a 5 star rated building
Attractive salary of $68,484 per annum plus 9.5% Superannuation

To apply:
Click ‘Apply for this job’ to submit your application.
Please submit your application from a confidential email address where you are prepared to receive all emails regarding the position
Your application must include a current resume and a 1-2 page cover letter adressing the qualifications & experience section of the role description
Applications must be submitted by 11.30pm on 6th June 2021
For further information or enquiries please email recruitment@ahpra.gov.au

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks.

AHPRA is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. If you have any support or access requirements, we encourage you to advise us at time of application.

With respect, no agencies please.

Canberra, ACT

Health, Medical & Pharmaceutical


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