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Crisis Intervention Counsellor - Nightworker

DVConnect - Brisbane Grove, NSW

Voluntary, Charity & Social Work
Source: uWorkin


We are seeking flexible, friendly and motivated staff to join our amazing team in the evening and overnight space.

  • Permanent Part-time opportunities available 
  • Based in Brisbane CBD with on-site parking
  • Work From Home Opportunities Available

Your New Role

As a Crisis Intervention Counsellor your new role will involve being the primary point of contact for the majority of our callers on the Womensline.

You will:

  • Provide information and referral
  • Provide Crisis Counselling and intervention support
  • Complete client risk assessments and safety planning
  • Advocate for clients to access appropriate support and referral pathways
  • Arrange safe accommodation for women and children

You will also be responsible for taking Mensline and Sexual Assault Line calls during the overnight shifts. 

We are currently looking for applicants who can work 6 overnight shifts per fortnight (9:30pm to 6:30am). There is also the opportunity to work from home for applicants who are interested and able to meet our criteria. Contact us for further information about our work from home opportunities. We do ask all of our work from home staff to come into the Brisbane office for training and team meetings so the ability and willingness to do this is essential. 

What you Need to Succeed

  • Tertiary qualifications in the areas of Social and Behavioural Sciences or consideration will be given to other appropriate qualification(s) with 2+yrs experience.
  • Demonstrated ability in working with women who have experienced domestic and family violence preferably within in a crisis context
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
  • Knowledge or ability to rapidly acquire knowledge of services within the domestic violence sector, including services that provide legal assistance, housing options and domestic violence support throughout Queensland
  • Demonstrated ability to work independently, however with highly developed team work skills and with a flexible, friendly and positive approach
  • Sound IT skills and experience working with a variety of databases
  • Commitment to working ongoing overnight shifts

It is a genuine requirement of this position that it be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.

All offers of employment are subject to satisfactory background checks including a Working with Children Check (Blue Card), referee checks and proof of eligibility to work in Australia.

Why join DVConnect?

  • Friendly, supportive and passionate team who are making a difference in the lives of people impacted by domestic, family and sexual violence
  • Family friendly workplace with flexible working arrangements
  • Competitive salary and benefits including salary packaging, meal and entertainment card and discount program available.
  • Above award conditions including additional leave provisions, paid parental leave and more generous long service leave provisions (6 weeks annual leave for working 3+ overnight shifts per fortnight) 
  • 3 week training and induction program and opportunity for on-going professional development
  • 6 weeks of annual leave when working 3+ overnights
  • On-site parking
  • EAP and professional supervision provided

Interested? Apply online today!

To apply for this position please ensure that you:

  • Review the position description
  • Submit your current CV
  • Submit a 1 page cover letter addressing the selection criteria and why you are interested in the role

If you would like more information about the role please email recruitment@dvconnect.org, or phone Danielle (People & Culture Officer) on (07) 3156 2302.

DVConnect is committed to nurturing a diverse and inclusive culture of opportunity. We welcome applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities and people who identify as LGBTIQ.

All applications will be treated on their merits. Please note those applications without a cover letter addressing the selection criteria and/or the right to work in Australia cannot be considered. We thank you for your application however only those shortlisted will be contacted.

Brisbane Grove, NSW

Voluntary, Charity & Social Work


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