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Switchboard And Administration Officer

Icon Group - Brisbane City, QLD

Administration & Secretarial
Source: uWorkin




Full Time

Icon Group

Why choose us?
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 2,500 employees company-wide, Icon Group’s global footprint includes 44 cancer centres, 3 specialist surgical centres, a health screening service, 3 chemotherapy compounding facilities, over 60 pharmacies and the largest private cancer clinical trials program in Australia.

As a purpose-led organisation, we are committed to changing the dial on healthcare outcomes across Asia Pacific and beyond. Icon exists to deliver the best healthcare possible as close to home as possible for patients across the globe.

Our future success depends on the quality and commitment of our team, so we are devoted to empowering our people to thrive in their career through personal and professional growth and development. If you are looking for a dynamic and rewarding role that supports our frontline team to make a difference in the lives of cancer patients globally, this is the opportunity for you!

  • Professional development program
  • Rewards and recognition program
  • Flexibility program
  • Training and support from senior leaders

About the role:
Permanent full-time opportunity exists within our collaborative and welcoming switchboard team at head office in South Brisbane. You will provide secretarial and reception support while being the first point of contact for customer queries. Reporting to the Switchboard Team Leader, you will be required to work Monday - Friday 76hrs/fortnight (8hr shifts between opening hours of 6:30am – 6:00pm).

Key responsibilities:
  • Manage and answer the computerized (ARC) switchboard ensuring both internal and external customers receive an outstanding customer service experience
  • Assist the courier with distribution of contents from courier bag throughout the day
  • Action franking of mail
  • Meet and greet all visitors if reception is unavailable, providing exceptional customer service
  • Provide water, tea, coffee to visitors when appropriate
  • Assist with other administrative tasks as needed

About you:
We are seeking a positive, team-focused individual who has a 'can-do' attitude and the ability to work in a fast-paced environment. You will also possess the following:
  • Previous experience in a call centre/switchboard environment advantageous
  • Exceptional communication and interpersonal skills
  • Strong attention to detail
  • Proficient in Microsoft Office

How to apply?
If you are interested in joining our team, please click ‘Apply Now’ and submit a resume and cover letter to your application.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Brisbane City, QLD

Administration & Secretarial


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