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Administration/reception Team Member - Casual

St Vincent's Hospital - Fitzroy, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


  • Excellent benefits including salary packaging
  • Fitzroy location
  • Challenging and rewarding work environment
  • Casual position: variable hours depending on staffing needs / service demand

About the Company
St Vincent's Hospital Melbourne (SVHM) is part of St Vincent's Health Australia and a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.

About Department
The Barbara Walker Centre for Pain Management is a multidisciplinary pain service. The outpatient interdisciplinary service provides assessment and treatment patients with persistent pain. The service is an interdisciplinary service comprising of Medical and Allied Health staff working as an integrated team to address the medical, physical and psychosocial factors contributing to the persistence of pain and its consequent disability. The Centre services a diverse group of clients from around Victoria (including Worksafe and TAC clients), many with complex needs and co-morbidities (psychological complexity, significant physical impairment, medication related issues, risk issues, litigation, employment), offering treatment both individually and in groups. The Service is accredited as a Tier 1 ANZCA FPM (Faculty of Pain Medicine) training centre. BWCPM is part of the Health Independence Programs (HIP) at St Vincent's Hospital Melbourne.

About the Role
We have an exciting opportunity for you to be part of a well-established administration team working alongside clinical and support staff. We have a professional administration team ready to provide you on-the-job training and support. You will provide a full range of administrative support to the BWCPM department as required and in accordance with the policies, procedures and values of St Vincent's Health.

The classification for this position is HS2 ($66,768 per annum).


  • Meet and greet patients attending BWCPM - Face to Face and Telehealth
  • Provide an efficient and organised reception area
  • Enter required data efficiently and accurately into multiple data management systems
  • Medicare billing and reconciliation
  • Management of Waiting list and appointment bookings
  • Compensable billing and Medico Legal reports
  • Report to the Administration Team Leader.

Qualifications, Skills and Experience

  • Minimum Year 12 or equivalent levels of numeracy and literacy
  • Experience working in medical reception/administration/healthcare in a busy and complex environment
  • High degree of computer literacy
  • Quick Learner
  • Excellent problem solving skills
  • High attention to detail
  • Professional telephone manner and empathy/awareness of patient care
  • Excellent communication and demonstrated organisational skill with the ability to multi-task
  • Knowledge of medical terminology and Medicare billing highly regarded


  • Salary packaging
  • Employee Assistance Program
  • Work for one of Australia's leading hospital Groups


  • Please attach your resume and cover letter to your application.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Fitzroy, VIC

Health, Medical & Pharmaceutical


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