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Administrative Officer - Emergency Department

Monash Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO 2021 International Year of Health and Care Workers.

About Monash Health

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.

About our Emergency Services

Monash Health Emergency Departments treat over 150,000 emergency patients a year at Monash Medical Centre Clayton campus, Dandenong Hospital and Casey Hospital. Patients have access to a full range of treatment options, including intensive care.

Our Emergency Department at Casey Hospital in Berwick, services the communities and surrounds of Casey and Cardinia. Over 66,000 people present to the emergency department each year.

Inclusive of medical, surgical, paediatric, maternity, mental health and subacute. We have recently expanded with the addition of general medical beds, additional operating theatres, Intensive Care Unit and increase of pathology and pharmacy services. We are currently seeking to increase our resources to meet this demand and the needs of our community.

About The Role

Joining our team as an Emergency Administration Officer, your desire to help others especially in their urgent situations, will be well met by this job. You will be the first contact for many visitors to our 24 hour emergency area.

Your shifts will pass quickly in this busy environment as you respond to the varying needs of our visitors supporting our clinical staff by:

  • Registering patient information

  • Assisting admissions, discharges and transfers

  • Administration, data entry, telephone support (internal/externally)

  • Along with other clerical tasks as they arise

Available Shifts:

Working across a fortnightly roster, we are looking to allocate a roster of 4-6 shifts per fortnight with shift times available as listed below;

  • Week 1 Monday, Wednesday, Thursday, Friday and Saturday 1500-2300 hours, Tuesday 1000-1800 hours, Saturday 1800-0200 hours, Sunday 0700-1500 hours and 1200-2000 hours

  • Week 2  Monday, Friday and Sunday 1500-2300 hours, Wednesday and Saturday 1800-0200 hours,

About You

Implementing your strong customer service skills and your ability to remain helpful in what can be a demanding environment. You understand the ED is a fast paced and sensitive

environment, with that we will offer comprehensive training that will fully prepare you. To further consider your application we are looking for you to have:

  • Exceptional customer service skills

  • Knowledge and understanding of Medical terminology (advantageous)

  • Experience with our software; EMR & iPM (desirable)

  • Advanced keyboard/data entry skills

  • Ability to multitask in a busy environment

  • Exceptional & effective communication skills

  • Subject to a clear a police check

  • Current working with children’s check

What We Offer

You will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking, uniform and the Employee Assistance Program (EAP).

How to Apply

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Preferred candidates will require a clear Police Check and a current Employee Working with Children’s Check prior to any offers of employment being made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Please note, applications will only be accepted via the Monash Health online Mercury System – e-mail applications will not be considered.

Current Monash Health employees should apply through Mercury using their Monash Health employee account.

Please note, applications will only be accepted via the Monash Health online Mercury System – e-mail applications will not be considered.

Make a difference to the healthcare of Victorians - Join our Admin team at the Casey Hospital Emergency Department.

Apply NOW to join our Emergency Department at Monash Health!

Melbourne, VIC

Health, Medical & Pharmaceutical


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