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Intake Service Administrator

Everyday Independence - Bendigo, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


  • Be part of a purpose-driven organisation
  • Work within an organisation where people matter
  • Strong administrative background essential

Intake Service Administrator
Ongoing Full Time Opportunity
Location: Bendigo
$26 - $30 per hour depending on experience

Everyday Independence has embarked on a significant transformation that has been triggered by rapid growth across Australia.
This position will be responsible for the leadership, development and monitoring of the client intake / onboarding process and capability / performance of staff responsible for the process.
The position will lead the intake team to develop and deliver best practice procedures in client intake / onboarding. The Intake leader will be responsible for growing the number of New Services and ensuring that we meet our KPls for securing appointments for new services.

As the Intake Service Administrator, you will:
  • Respond to enquiries and manage the registration and onboarding of incoming participants, you are the first point of call Participants encounter.
  • Ensure that all the required Participant information is received and processed, and that information is on-boarded to the relevant team hub.

If you started in your new role last week, these are some of the things you would have done:
  • Supported the team to process 300+ enquires.
  • Managed high volume of incoming calls.
  • Managed data entry
  • Engaged with other Service Providers over plans & services required.

As the Intake Service Administrator, you are:
  • Able to operate in a fast-paced environment and have time-management and multitasking skills necessary to perform a variety of duties concurrently.
  • An excellent communicator with attention to detail.
  • Proficient in computer software, (Sales Force) is preferable.
  • Familiar with the National Disability Insurance Scheme and knowledge of its functions as well as a social model of care (preferred, but not essential)
  • Adaptable - working hours may vary.
Everyday Perks
We offer a range of perks and benefits to support you to feel valued, balance your work and life commitments, grow your career, and most importantly, enjoy work.
  • Career development and growth opportunities
  • Induction program and ongoing support,
  • Paid Parental Leave & Purchase Leave
  • Wellbeing days & relocation opportunities
  • Online Pilates, free snacks and coffee and vibrant pet friendly hubs
About Us
At Everyday Independence we focus on creating communities where everyone has the same choices and opportunities to thrive. That’s why we’re working with our clients to break down barriers to reveal their true abilities.
We deliver a wide range of community based and online allied health services to people of all ages with a wide range of disabilities across Australia, and we’re growing.
How to apply
Have a good look around our website and on social media to get a feel for who we are. If you think we’re a good match hit apply now or you can speak directly to our People and Culture Team on 1300 179 131 or email us at people@everydayind.com.au
Everyday Independence is proudly part of The Circle Back Initiative and we are committed to responding to every candidate throughout the Recruitment Process.
Everyday Independence embraces and values inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds. If you have any support or access needs, we encourage you to advise us at time of application. We are committed to providing flexible ways of working for every role. Talk to us about how this job could be flexible for you.

Everyday Independence is committed to the safety and wellbeing of children, young people and adults with disabilities. We require all candidates to undergo screening prior to employment including but not limited to; holding or obtaining an NDIS Worker Screening Check and a Working with Children Check / equivalent in accordance with State laws.

Bendigo, VIC

Health, Medical & Pharmaceutical


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