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Service Support Officer - Rockingham

Hays Office Support - Perth, WA

Health, Medical & Pharmaceutical
Source: uWorkin


Your new company
Our client is a federal government agency who work alongside Open Arms to provide support to Australians in need. They are now looking for a Service Support Officer to join their team on a 12 month basis.

Your new role
Client Services:

  • Initial point of contact providing direct support to clients
  • Forwarding clients across to appropriate support channels
  • Identify and prioritise distressed clients to avoid escalating potential issues

Clinical Support:

  • Assist in booking and managing client appointments, service diary management and SMS reminders
  • Manage administrative duties such as client file management, ROIs, AfS Referrals, scanning and uploading documentation
  • Process Outreach client allocations
  • Support the delivery of group programs, assisting with promotional activities
  • Process travel requests and invoices
  • Manage the regionals workflows (TRIM, email, mail)

What you'll need to succeed
Your previous experience as a Service Support Officer will demonstrate your success in this role, as well as:

  • Being able to research and make sound decisions using appropriate judgment
  • Analyse and evaluate customer needs
  • The ability to prioritise workload and multi task
  • In the context of a clinical team of allied health professionals, identify, respond to and escalate customer aggression and interaction

What you'll get in return

  • A fast paced, exciting work environment
  • Competitive hourly rate
  • Excellent training and support
  • Federal Government exposure
  • Access to modern facilities and high-end software systems

What you need to do now
If you’re passionate about this role, click ‘apply now’ or for more information and a confidential discussion or to find out about other opportunities in Government Office Support contact Alexandra Kennedy at Hays on 9254 4502 or email [email protected]

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse

LHS 297508 #2506781