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Patient Accounts Administrator

Cabrini Health - Hawthorn, VIC

Source: uWorkin



Cabrini is a Catholic charitable organisation inspired by the spirit and vision of Saint Frances Xavier Cabrini and the Missionary Sisters of the Sacred Heart of Jesus. This order was founded by Saint Frances Xavier Cabrini who was canonised in 1946 and later proclaimed Universal Patron Saint of Immigrants. We are a community of care, reaching out with compassion, integrity, courage and respect to all we serve. With more than 4300 staff, 1000 accredited medical practitioners and several locations, we offer a range of employment opportunities to start, continue or advance your career.

The Role

The Patient Accounts Administrator is responsible for all aspects of the billing, receipting and collection processes for Cabrini accounts in the relevant systems.

There are multiple Part Time Fixed Term (one year) contract positions available.

We are looking for experienced Patient Accounts Administrators who will:

  • Actively undertake debtor follow up functions for unpaid accounts and provide additional information to health funds as required

  • Accurately receipt payments from health funds or other sources and reconcile with banking statements

  • Contribute to the achievement of team targets and goals set out by management, taking accountability for own results and monitoring the maintenance of these targets on a daily, weekly, monthly basis as required

  • Provide a comprehensive customer-focused service to both internal and external customers in relation to all aspects of the Patient Accounts Department

Key Competencies

  • Demonstrated experience in independently processing and following up of all patient, health fund and third-party account related activity

  • Advanced understanding and demonstrated Evidence of being a team player with the ability to work with others on shared goals in flexible

  • leadership/support roles

  • Ability to act independently and decisively while maintaining compassion with respect to dealing with difficult patient complaints and patient account issues

  • Ability to learn and work effectively with in-house and external systems such as WebPAS, Westpac PayWay, Whispir, HPOS online and other fund and third-party portals as required

  • Demonstrated high level competence in Microsoft Office suite of programs and their application in effective accounts management

  • Excellent written and oral skills

  • Excellent interpersonal skills with ability to work with internal and external stakeholders and customers at all levels

  • Ability to prioritise workload and operate with a high degree of autonomy

Close Date: 28th May 2021

Contact: Vanessa Robinson, Assistant Patient Accounts Manager - 9922 0377

Cabrini offers

• Salary Packaging
  • Professional development opportunities
  • Employee Assistance Program (EAP)
  • Close to public transportation

Cabrini is an equal opportunity employer
Cabrini is committed to providing a safe environment for children

Compassion – Integrity – Courage – Respect


As per Cabrini policy, a mandatory copy of a current (under 12 months) police record check must be provided prior to the commencement date.