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April

Contact Centre Agent / Booking Consultant

Dr Jones & Partners Medical Imaging - Eastwood, SA

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

  • Work in a busy growing Contact Centre as part of a dynamic team
  • Opportunity to work close to home
  • Be part of a Medical Imaging Practice that empowers staff to deliver exceptional service
  • Excellent full-time opportunity for a Booking Consultant / Contact Centre Agent to join the team.

    About us ...

    At Dr Jones & Partners we are committed to minimising patient effort in delivering the best possible patient experience. We do this by investing in our people, systems and technology. Dr Jones & Partners is the provider of choice for referrers and patients in our communities.

    About the Role …

    Reporting to the Contact Centre Manager, the role will be based in one of our key inbound Contact Centres in Eastwood, Seaford or Modbury. The role is a full-time, permanent position working Monday to Friday, with rotating shifts between the core hours of 7am and 6.30pm. Contribution to the Saturday morning roster is also expected.

    Your key responsibilities:

    • Delivering high quality contact centre services for multiple Dr Jones & Partners clinics across South Australia
    • Interacting with patients and referrers to schedule a range of medical imaging appointments
    • Responding to calls & enquiries in a timely, professional and caring manner
    • Providing excellent customer service and patient care, whilst minimising patient effort
    • Developing and maintaining strong working relationships with patients, referrers, staff and managers

    To be successful in this role you will have:

    • Strong customer service skills and experience
    • Demonstrated initiative and willingness to learn
    • Strong computer skills and experience using multiple programs simultaneously
    • Excellent interpersonal and communication skills
    • Ability to work autonomously and in a team environment
    • Strong attention to detail

    Working for Dr Jones & Partners offers you:

    • A collaborative and professional working environment 
    • Competitive remuneration package with flexible work options
    • Opportunities for career advancement with Dr Jones & Partners continued growth and expansion
    • Commitment to your health and well-being, including access to employee assistance program
    • A range of employee benefits, such as paid parental leave and discounted health insurance 

    If you are seeking your next career challenge and are passionate about the delivery of excellence in medical imaging services to patients, referrers and the community we encourage you to apply to Dr Jones & Partners today.

     Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

    APPLY NOW!!

    No recruitment agencies please

Eastwood, SA

Health, Medical & Pharmaceutical




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