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ACM Healthcare - Brisbane Grove, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


Clinician – Brisbane CBD


  • Long Term Contract Positions
  • Excellent remuneration
  • Flexible Working Hours

ACM Healthcare is working with a government organisation and we are interested in speaking with experienced administrators and contact center operators who have an interest in providing administrative support and service quality assurance to ex-military personnel and their families.

The Clinician will be part of the Client Assist Contact Centre in the National Operations. Client Assist Contact Centre is responsible for supporting service provision around the country.

The Clinician provides intake assessment and triage services, clinical mental health support, crisis case management, and service quality assurance within the Client Assist Contact Centre for National Operations and on behalf of the Open Arms regional offices. The Clinician should have extensive experience in triaging and coordinating telephone based clinical intake services including complex and potentially high-risk clients.

Typical duties of the Intake Clinician will include:

  • Triaging and coordinating intakes and referral of clients to the regions for allocation to services. This will include referrals of individuals, couples, families, and complex and potentially high-risk cases escalated via a number of referral pathways.
  • Ensuring effective and efficient intake for clients requesting counselling, group, and/or case management services.
  • Ensuring escalated cases are identified and promptly triage.
  • Ensuring risk assessment and safety planning are completed during intake calls and appropriate follow up action taken.
  • Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for cases identified at intake as required.
  • Ensuring that cases identified as complex or high-risk are referred to the Assistant Directors for follow-up and referral to the regions, where relevant.
  • Provision of high-level clinical guidance and advice.
  • Assist in the development of Intake Service policy and procedures where relevant.
  • The flexibility to work shifts 24 hours a day, 7 days a week
  • Other duties as determined by the Leadership Team.


Qualifications must be that of a health or allied health professional registered with the Australian Health Practitioners Registration Agency (AHPRA) or a social worker accredited with the Australian Association of Social Workers (AASW).

Strong preference is for health and allied health professionals with substantial mental health experience.

Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement.

Extensive experience in complex mental health clinical service delivery, including intake, triage, and risk assessment.

Desirable attributes:

  • Community or Defence mental health team experience
  • Experience in a similar setting

Contact Jess at ACM Healthcare on 0404 576 374 to discuss this role further or inquire about our other positions available. Alternatively, email jess@acmhealthcare.com.au OR catherine@acmhealthcare.com.au

Brisbane Grove, NSW

Health, Medical & Pharmaceutical


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