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Service Manager - Step Up Step Down

Mind Australia Limited - Heidelberg, VIC

Voluntary, Charity & Social Work
Source: uWorkin


  • Move to Bundy to lead & inspire a passionate team of Mental Health Practitioners
  • Permanent, full-time with relocation allowance
  • Bundaberg location

Mind Australia is one of the country's leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre-based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It's an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Sub-Acute, short stay Step-Up Step-Down (SUSD) service, is delivered through partnerships with hospital networks whereby clients can access specialist clinical mental health staff 24/7 whilst being supported to enhance connections with family and increase capacity to live in the community. The Adult SUSD provides short term support in a residential setting as an alternative to hospitalisation (step-up) or transition from hospital back into the community (step down).

We are seeking a motivated, resilient Service Manager for a permanent, full time opportunity leading and mentoring the SUSD team in the Bundaberg area. You will inspire your team, manage operations and drive high quality, client-centred services consistent with Mind's Model of Recovery-Oriented Practice.

Key responsibilities:

  • Lead and manage services to clients, families and carers in line with Mind's My Better Life model
  • Provide leadership to ensure delivery of safe, effective recovery orientated care
  • Guide a high performing team by engaging staff, setting clear direction and performance expectations
  • Deliver targeted and integrated case managed responses to clients by holding a reduced caseload
  • Manage and be accountable for the achievement of service performance and budget targets

What you'll bring:

  • Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related fields
  • Expertise in working with people with mental health issues, complex needs and interacting with families and carers
  • Proven leadership and management skills with the leadership of a mobile workforce desirable
  • Successful track record in relationship development, management and strategic partnerships
  • Experience in financial management, budget control and reporting


  • Substantial relocation allowance provided.
  • Attractive not-for-profit salary packaging benefits
  • Monthly Rostered Day Off
  • Learning, development and career opportunities


To obtain a position description and apply online visit: www.mindaustralia.org.au/work-us/jobs-mind - reference number 14123. Online applications must be submitted by 11pm Sunday 23 May 2021. Please contact the person below for more information.

We welcome applications from Indigenous Australians, people with a lived experience of mental ill-health and recovery, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Worker Screening Check.

Heidelberg, VIC

Voluntary, Charity & Social Work


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