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Customer Service Admissions Clerk

Monash Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
Reference Number 45961

Employment Type Part Time Ongoing
Entity Monash Health
Department HIS Customer Service / Admissions
Location Casey Hospital, Dandenong Hospital
Position Summary

Main Reception and admissions at Monash Health Casey Hospital is the first point of contact for consumers when attending our services. Our operational Hours are Mon - Sun 6:30am - 8:00pm.

Are you a true people person who enjoys greeting and assisting others?
Be the face of Monash Health
Do you have exceptional customer service
Flexibility to cover additional shifts

Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO 2021 International Year of Health and Care Workers.

About Monash Health

Monash Health is the largest public health service in Victoria, employing over 18,000 people across a range of specialities.

Monash Health Emergency Departments treat over 150,000 emergency patients a year at Monash Medical Centre Clayton campus, Dandenong Hospital and Casey Hospital. Patients have access to a full range of treatment options, including intensive care.

About The Role

Our Front reception / Admissions area is in need of people interested in part time work. Expect to answer a range of questions and give plenty of directions to visitors to our hospitals. With queries covering, where do I park or how to find a ward, you will quickly become familiar with our facilities and their locations at our sites as you provide assistance, along the way you will offer a warm friendly approach. As well as customer contact, we will need your help with data entry into our Patient Information System. You will also take phone calls and assist with Patient admission, transfers and discharges.

Applicants will need to be available 7 days per week between the hours of 6:30am to 8:00pm to work a variety of shifts. Your role will encompass working throughout our Customer Service / Admissions department at Casey and Dandenong Hospitals. We will at time require you to help in replacing others who are on leave. Sometimes this can be at short notice as a result of sick leave, so flexibility is vital.

About You

We welcome and Health experience, for example your knowledge of Medical Terminologies. Above all we are looking for a friendly, positive person with excellent Customer Service history and a positive person who thrives in a busy environment.

Turn your enjoyment of helping others into your next career step.

What You Need:
Current Working with Children Check
Excellent proven Customer Service
Previous experience in Health Environment

What Monash Health offers

You will have access to benefits including salary packaging to increase your take-home pay, access to onsite discounted staff car parking and gym, uniform and the Employee Assistance Program (EAP).

How to Apply

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System - e-mail applications will not be considered.
Existing Monash Health employees should apply using their Monash Health employee account. Please call Recruitment Services on 9265 2776 for assistance.

Offers of employment can only be made once all required probity checks have been completed. These include:

reference checks
a clear Police Check conducted within the last three months
a current Victorian Employee Working with Children’s Check (or proof of payment for same)
proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Apply NOW to join our Customer Service / Admissions department at Monash Health!

Contact Person
Name Position Phone Email
Katerina Paternott Acting Customer Services Manager 0417 206 196

Advertising Closing 03/05/2021

Melbourne, VIC

Health, Medical & Pharmaceutical


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