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April

Patient Options Liaison Officer

Children's Health Queensland Hospital and Health Service - Brisbane Grove, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Children's Health Queensland Hospital and Health Service (CHQ HHS) is a recognised leader in paediatric healthcare, teaching and research. With a dedicated team of more than 4,500 people, our point of difference is in the way we provide care to children, young people and their families every day. This is through our steadfast commitment to providing patient and family-centred care at every level of our service and our continuous drive for service and operational excellence.

Are you passionate about outcomes for children and young people across Queensland?

We're committed to providing life-changing healthcare for children and young people for a healthier tomorrow.

About The Child And Youth Community Health Services

The Child and Youth Community Health Services (CYCHS) brings together a variety of specialist community services to help our kids and their families to lead healthier lives.

CYCHS predominantly provides front line health care to communities throughout south east Queensland. In fact, the service provides access to community care to around 470,000 children, which represents 42 per cent of Queensland's children. A range of services are provided across the continuum of care as well as health promotion.

A number of Child and Youth Community Health programs, including Deadly Ears, reach communities throughout the entire state.

The service's 450 (full time equivalent) staff work in and from more than 50 community health centres, plus clinics, hospitals, schools, shops and offices, covering a geographic area beyond Beaudesert in the south to Kilcoy in the north.

Your Opportunity

The position of Patient Options Liaison Officer will:

  • Deal professionally and sensitively to client issues whilst providing efficient and effective customer service aimed at developing, implementing and maintaining comprehensible systems and processes that enable patients to exercise their option to be treated as a non-public patient in accordance with the Australian Healthcare Agreement and the Private Insurance Act.
  • Identify and optimise opportunities for the generation of revenue at the Ellen Barron Family Centre. Investigate and formalise new revenue retention initiatives within the District in accordance with Queensland Health financial policies and procedures.
  • Liaise closely with all administrative staff, clinicians and management and provide training and advice where appropriate.
  • Ensure that all private patient literature is consistent with Queensland Health and Children's Health Queensland policies and procedures.
  • Coordinate with the medical officer, ensuring that all medical inpatient billing documentation for Ellen Barron Family Centre is completed and forwarded to the Private Practice Unit for processing on a timely basis.
  • Undertake other administrative duties as directed by the Admin Team Leader.

Employment opportunities are not limited by race, ethnicity, religion, disability, age, sexuality, gender or other protected attributes. Applications are encouraged from Aboriginal and Torres Strait Islander peoples.

What CHQ HHS Can Offer

Apart from contributing to the development of Australia's best paediatric health service, you will also benefit from a competitive remuneration package and a working environment which embraces professional development, builds capabilities and supports staff to maximise their health and wellbeing. Additional benefits include:
  • Up to 12.75% employer superannuation contribution
  • 17.5% annual leave loading
  • Salary packaging
  • Employee Assistance Program
  • Work/life balance, variety and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Some roles within Queensland Health are designated as ‘Vaccination Preventable Disease (VPD) risk roles'. A VPD risk role is a role in which the incumbent may be exposed to the risk of acquisition and/or transmission of a VPD. Please refer to the attached Role Description for more information and what requirements may exist.

Brisbane Grove, NSW

Health, Medical & Pharmaceutical




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