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Patient Services Officer

GenesisCare - Auchenflower, QLD

Health, Medical & Pharmaceutical
Source: uWorkin


At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life’s best work!

We are looking for an energetic, efficient and professional individual as Patient Services Officer (12 months FTC) to join our facilities based in Auchenflower, QLD. The Patient Services Officer provides administrative and support to staff, patients and clinicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This is a casual full-time role and requires someone flexible to travel to a few of our centres to support the team.

What You’ll Do

  • Maintaining efficient and accurate diary management, including following up on cancellations, no shows and rescheduled appointments
  • Booking and confirming patients for tests and consultations
  • Meeting and greeting patients attending the clinic and maintain scheduling of appointments
  • Ensuring all patients are fully financially consented and prepared for any consulting or testing services
  • Attending to and finalise all patient tasks in a timely manner
  • Ensuring all patient queries, ward requests and doctor requests are dealt with and finalised in a timely manner
  • Incoming call management: answering the phone within three rings; dealing with callers enquiries and assessing urgency of enquiry in accordance with practice guidelines and supporting other staff members in managing their calls.
  • Completing all opening and closing procedures as outlined in site manuals
  • Finalising daily banking
  • Maintaining complete and accurate medical records
  • Participating in the identification and implementation of service improvement initiatives
  • Liaising with management if any adjustments of efforts within a day are needed to meet reception demands

Who You Are
  • Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred
  • Handle and resolve urgent matters and time critical medical appointments
  • Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders
  • Proven experience to work effectively both independently and in a team environment
  • Knowledge of patient billing systems and related Medicare funding mechanisms
  • Ability to use clinical administration systems, as well as Microsoft Office software
  • Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations values
  • Flexible approach to work

  • What’s In It For You
    • No Weekend work on a rotating roster
    • Work in a collaborative and friendly environment delivering outstanding outpatient care
    • Work within a great team, dedicated to providing the best patient experience
    • Fabulous training and development on offer with exceptional management

    Who We Are

    We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart and sleep disease.

    Global care
    Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.

    People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

    GenesisCare is an Equal Opportunity Employer.

Auchenflower, QLD

Health, Medical & Pharmaceutical


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