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Practice And Participant Lead - Adelaide Cbd

Secretaries.com.au - Adelaide, SA

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
26 Mar 2021

Practice and Participant Lead - Adelaide CBD
Everyday Independence
Adelaide, South Australia
$70,000 - $80,000 p.a.

Your New Company:
Everyday Independence started over 20 years ago in Bendigo, regional Victoria. We have a strong commitment to the communities that we support and with leadership from the 2020 Telstra Business Woman of the year, Leanne Healey who is also the inaugural Australian OT of the year (2018) and Founder of what is now Aust largest allied health business delivering to the NDIS.
It’s no wonder our success means that we are growing!

We provide quality, person centred therapy services to support people with a disability to live to their full potential and enjoy an everyday life while delivering community based Occupational Therapy, Physiotherapy, Speech Pathology, Positive Behaviour Supports and Early Childhood Intervention Supports to build on what is working in a person’s life and create changes to areas that are not.
A well-established organisation, we now have more than 24 teams providing in person and online support to people across Queensland, Victoria, New South Wales and Tasmania.

Practice and Participant Lead
Employment Term: Full Time Ongoing
Location - Adelaide CBD
Salary $32 - $45 per hour depending on experience
Commencement: 14th July, 2021

As a Practice and Participant Lead, you will have a growth mindset, be adaptable, solution orientated, outcome driven and invested in making a difference in people’s lives. The Participant and Practice Leader will lead Customer Service and Relationship Management and support our ever growing teams and successfully deliver our vision: to support people and families with a disability to live an everyday life, every day.

We are looking for a person who is passionate about customer service and relationship building with experience working in a health, disability or a community setting. The ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver on client focus whilst managing relationships with multiple referral agencies is essential to the role. You will also provide support to our Occupational Therapists, Physiotherapists and Speech Pathologists to deliver quality outcomes for our clients.

The successful applicant will:
Have extensive experience in customer service and relationship management
Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations
Develop and build strong relationship with referral partners, therapists and other industry partners
Demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is very advantageous)
Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality
Experience with scheduling or rostering
Act with a sense of urgency, set clear priorities and focus on the completion of tasks
Demonstrate a high level of concern for accuracy
Actively participate as a member of a team to help ensure that the team achieves its objectives
Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day
Be change ready - we are always changing, improving and evolving

What’s in it for you?

Career Progression and Learning - access to Industry leading coaching, mentoring and career development pathways.
Our Culture: we share values and vision of person centred practice where people matter. We are proud winners of the Team Culture Award at the Australian Allied Health Awards for 2019.
Excellence and Innovation
We make a difference to people’s lives
Our geographical reach
Be offered flexible working (time, leave, location).
Work with children and families and/ or adults depending on your experience and interest.
Earn above award salary with additional leave if required.
Be provided with the tools you need including laptop and mobile phone
Be part of a team that has strong commitment to a positive culture and delivering outcomes that make a real difference to people’s lives.

What to do now:
We invite you to find out more about Everyday Independence on our website - Lets chat!
https://www.everydayind.com.au/join-our-team/current-opportunities/ or you can speak directly to our People and Culture Team on 1300 179 131 or email us at people@everydayind.com.au
Everyday Independence is proudly part of The Circle Back Initiative and we are committed to responding to every candidate throughout the Recruitment Process.
Everyday Independence embraces and values inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds. If you have any support or access needs, we encourage you to advise us at time of application. We are committed to providing flexible ways of working for every role. Talk to us about how this job could be flexible for you.

Everyday Independence is committed to the safety and wellbeing of children, young people and adults with disabilities. We require all candidates to undergo screening prior to employment including but not limited to; holding or obtaining an NDIS Worker Screening Check and a Working with Children Check / equivalent in accordance with State laws.

Adelaide, SA

Voluntary, Charity & Social Work


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