Receptionist 
Dandenong, VIC

The Veterinary Referral Hospital (VRH) is a purpose-built, world leading facility with modern, sophisticated equipment and over 80 clinical and support staff, all focussed on providing world class patient care in a supportive, learning environment. A full-time vacancy has arisen for an experienced Receptionist with a collaborative style and a real interest in seeing the business excel through the proper functioning of the Customer Service Team.

We have two integral and integrated parts to the business and the Customer Service Team play a crucial role in enabling the Hospital to operate efficiently whilst offering superior customer service.

On the referral side, you will:

• Liaise with the consulting vets and our referring vets and owners
• Organise consultations on behalf of the clinical team
• Ensure files are complete and prepared in a timely manner

As the first contact for our clients presenting to the Emergency Department you will:

• Engage directly with owners that call and/or present to the Hospital
• Liaise with the clinical staff to ensure timely treatment of presenting patients

This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail. Responding to the pandemic has reinforced the importance of organisational agility and we are looking for someone who is proactive in identifying areas for improvement and being part of the solution. Previous experience in a multi-practice or multi-disciplinary hospital setting will be well-regarded.

Benefits for You

• Full-time role in a quality, respected veterinary hospital
• Attractive remuneration and benefits
• Industry-leading professional development opportunities at Greencross
• A committed and supportive team environment

To be successful, you will have the following skills and experience:

• Ability to work efficiently and independently and be committed to providing optimal client care
• At least 3 years of experience in a client-facing role
• Exceptional organisation and communication skills
• Qualifications in this field and experience in the veterinary industry will be highly regarded

If you would like to become part of the dynamic Dandenong team, please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:

Michael Wilhelm
People and Culture Coordinator, VRH Dandenong
[email protected]

Only applicants currently able to work in Australia will be considered.