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Head Of Operations

Underwood Executive - Adelaide, SA

Health, Medical & Pharmaceutical
Source: uWorkin





Medibank is a leading private health insurer, with more than 3.7 million customers and over 40 years of experience delivering better health to Australians. With health and wellbeing at their core, Medibank, beginning as a health insurer, have now grown and expanded into a broader healthcare company, Homecare. This national home healthcare business provides care and wellbeing services in alternative settings to hospitals and is actively growing, with recent acquisitions of Home Support Services (HSS) and HealthStrong. Delivering a range of hospital and nursing services to patients in the home, Homecare also provide pain management and physiotherapy through their Allied Health team. To continue their high quality and reputable service delivery in South Australia, Medibank are now seeking to appoint a Head of Operations, Homecare.

Reporting to the Senior Executive, Homecare Operations, this role will be responsible for leading the business operations function to support the successful delivery and expansion of Medibank Health Solutions HomeCare business’ inclusive of HSS, HealthStrong, CareComplete and other new opportunities as identified. A significant leadership role, with 3 direct reports and a team of up to 30 staff, you will be empowered to further develop the culture, drive strategic outcomes and build people capability across the division. Ensuring programs are delivered in accordance with clinical, financial, operational and contractual objectives, you will foster stakeholder relationship and work collaboratively with the heads of business lines to lead, manage and implement change. With a focus on business and customer efficiencies, you will be responsible for the centralised intake, rostering and scheduling for all services across the division, ensuring contractual compliance is optimised and achieved.

A dynamic leader, you will have proven experience identifying and implementing new initiatives to improve performance and efficiencies in the delivery of programs or within a business unit. With the ability to influence and drive outcomes, you will have a project management background and experience leading a multi-disciplinary and geographically diverse team. A strategic thinker, with a track record of success across commercial outcomes, contracts and people, preferably supported by tertiary qualifications in a relevant business field, you will have well developed commercial acumen and program management experience gained across complex organisations. 

Seize this rare senior leadership opportunity based in South Australia, to lead the operational and strategic growth of Medibank’s Homecare division through leadership, internal influence and external stakeholder engagement.

Applications should be forwarded to the attention of Nikki Hentschke in Word format. Confidential telephone enquiries are welcome to Nikki on 0438955410.

Adelaide, SA

Health, Medical & Pharmaceutical


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