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Mental Health Line Clinician

Northern Sydney Local Health District - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


Employment Type: Temporary Full Time until 30 June 2021
Position Classification: Dependant on qualifications
Remuneration: $1233.79 - $1939.82 per week
Hours Per Week: 38
Requisition ID: REQ215224

Salary per week:

Allied Health Professional Level 1/2: $1235.43 - $1789.87
Psychologist: $1305.00 - $1939.82
Registered Nurse: $1233.79 - $1732.38

Where you'll be working
Northern Sydney’s vision is to be "leaders in healthcare, partners in community wellbeing". Our purpose is “embracing discovery and learning, building partnerships and engaging our community to deliver excellent health and wellbeing.”

What you'll be doing

Mental Health Telephone Access Line clinicians will be required to conduct mental health triage assessment over the phone and refer individuals to appropriate services within Northern Sydney Local Health District or to another appropriate service provider.

Clinicians will be required to document calls appropriately and maintain a high standard of customer service, including a timely response to incoming calls. The role will be both challenging and rewarding. As a frontline mental health clinician you may have contact with a wide range of callers with various mental health concerns, including people who may be in a highly distressed state, those needing longer-term mental health support, or others seeking general advice and assistance to help manage their mental health needs.
Candidates will need to meet the following criteria:

  1. Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
  2. Tertiary qualifications as per clinical discipline (Nursing, Social Work, Occupational Therapy, Psychology) with full AHPRA registration or eligible for full membership with AASW.
  3. Demonstrated experience working within mental health settings, and skills conducting mental health triages and assessments across the age-span.
  4. Advanced written and oral communication skills, including the ability to effectively engage consumers over the telephone. Ability to liaise with internal and external stakeholders.
  5. Ability to remain calm in stressful situations and challenging circumstances and
  6. Ability to work both independently and as part of a team within a critical environment.
  7. Ability to understand, interpret, and analyse complex issues with proven conceptual thinking skills for effective problem solving and decision making.
  8. Advanced computer literacy with demonstrated experience in the use of Windows-based applications and touch typing skills of 30 words per minute with 98% accuracy, or equivalent proficiency.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Chahat Kumaria on [email protected] or 02 8877 5189

Applications Close: 8 March 2021

Sydney, NSW

Health, Medical & Pharmaceutical


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