General Purpose of Position:

§ To provide high quality reception and secretarial services to the patients, doctors and staff at the surgery in a caring and supportive manner.

§ To communicate effectively with all staff to increase the efficiency of the Practice.

§ To maintain confidentiality of all information.

§ To provide flexibility in practice staffing arrangements

Essential Duties and Responsibilities

In accordance with policies & procedures:

§ Answer the telephone in a courteous and professional manner within 5 rings

§ Receive and convey messages in writing, verbally and electronically

§ Liaise with patients and their families in a compassionate manner

§ Liaise with GPs, Allied Health, Practice Staff, Specialist and other Health Professionals and their staff

§ Make outside appointments for patients when required

§ Book internal appointments

§ Recall patients in a professional manner; following recall procedure

§ Bill patients and receipt moneys

§ Invoice Work Cover

§ Manually record Work Cover payments in hard files

§ Undertake Banking procedures

§ Facilitate patients EFT and Health Fund payments for Spine & Joint Clinic

§ Fax documents

§ Scan documents

§ File documents

§ Prepare documents for mail-out

§ Open, stamp appropriately and distribute incoming mail

§ Type documents as required with a high level of accuracy

§ Clean and stock consulting rooms

§ Transport sterilisation to appropriate destinations

§ Maintain accurate log of specimens for external pickup

§ Maintain accurate log of incoming scans

§ Participate in ongoing professional development activities

§ Contribute equitably to maintaining the cleanliness of the practice

§ Maintain practice dress standards

§ Doctor and Employee pays every second Thursday

§ Any other administrative duties as directed by Practice Manager or Doctors

Supervisory Responsibilities

This position has NO supervisory responsibilities

Essential Qualifications, Education, and/or Experience

§ Excellent interpersonal skills

§ Able to communicate effectively with a variety of people

§ Able to work independently or as part of a team

§ Proficient in use of keyboard

Desirable Qualifications Education and/or Experience

§ Proficiency in Windows; Word and Excel

§ Knowledge of Medical Director and PracSoft

§ Understanding of medical terminology

Authority

The areas of authority the staff member is required or allowed to exercise are:

§ Use judgement in conveying information to relevant authorities

§ Operate within the organisation’s policies and procedures and within the scope of the staff member’s professional expertise

Position Review

This position will be reviewed in 3 months initially and then on an annual basis.

Part-time hours: 20 per week

Job Types: Full-time, Part-time, Casual

Salary: $22.00 – $25.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Rotating roster
• Weekend

Experience:

• Medical Receptionist: 1 year (Preferred)
• medical office: 1 year (Preferred)

Work Eligibility:

• Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)

Work Remotely:

• No