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Support Officer (Swarh It Services) - So

Barwon Health - Bellarine, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Position Details

Reference Number 165613
Position Title Support Officer (SWARH IT Services) - South West Region
Employment Status Temporary Full Time
Program SWARH
Location Swarh
Salary $61,100.00
Hours Per Fortnight 80
Position Summary

  • Enjoy a role where you can work autonomously and be part of a supportive team
  • Join a fast paced work environment where high quality work is recognised
  • Temporary Full Time – 80 hours per fortnight (secondment until 31/08/2021)
About the facility

South West Alliance of Rural Health (SWARH) is a virtual organisation within the south west of Victoria, Australia covering 60000 sq kms from Melbourne to the South Australian border, from the coast to 150 kilometres inland. SWARH services all the ICT requirements of its 50 or more members and customers. SWARH members comprise of public hospitals with customers being non-government organisations, community health centres, bush nursing agencies, medical clinics, pharmacies and other government organisations.

About the role

As a Support Officer, you will be responsible for the provision of:
  • SWARH ICT support services
  • Assisting in managing SWARH engagement with customers
  • Assisting in the delivery of on-site ICT support services for workstations, printers and other related end user ICT equipment
  • Assisting in the delivery of on-site ICT support services for the standard operating environment maintained on workstations.
  • Assisting in the support of all remote access, internet and intranet, telephony and video.
  • Aligning support against SLA targets.
  • Participating in the After Hours Support on-call roster.
  • Contributing and follow policy and procedures.
  • Creating and updating knowledge articles within the SWARH IT Service Management tool
About the culture

We have a fantastic team of support specialists located in Geelong and around the South West region of Victoria. We collaborate on improvements and support one another in a fun environment. We are all dedicated to supporting the organisation in achieving our vision of - By 2050, everyone in our community enjoys the best health and wellbeing in Victoria.

Barwon Health staff benefits
  • Flexible working arrangements
  • Professional development
  • Access to employee wellness facility
  • Salary packaging
  • Social club
  • Doorstep to The Great Ocean Road, Bellarine Peninsula and the Surf Coast
Diversity and Inclusion

At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.

We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team on (03) 4215 0520 or via email at talent.acquisition@barwonhealth.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We Barwon Health are proud to be Totally Smoke Free.

#Melbourne, Victoria
Selection Criteria Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Demonstrate your previous technical skills and knowledge in a complex Information Technology environment.
Essential: Considerable experience in troubleshooting complex issues and providing exceptional customer service for customers.
Essential: Relevant experience in ICT and recent industry experience
Contact Person Adam Lamanna
Contact Person Job Title Service Support Manager
Contact Number 0427 824 607
Contact Email adam.lamanna@swarh.vic.gov.au
Alternate Contact Person Leigh Davidson
Alternate Contact Number 0437 3133 308
Closing Date 28/02/2021

Barwon Health

Bellarine, VIC

Health, Medical & Pharmaceutical


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