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Patient Services Officer - Medical Receptionist


Health, Medical & Pharmaceutical
Source: uWorkin


Do your life’s best work!

We are looking for a Full-time Patient Services Officer in our Tugun-John Flynn Private Hospital. Successful applicants must be prepared to work in a fast paced and multi-skilled area of healthcare, have a strong focus on patient needs and be able to develop strong working relationships with doctors and allied health professionals.

What you’ll do:

  • Ensure that the centre is ready for business, booking and confirming patients' appointments
  • Maintaining the diary and ensuring that all relevant paperwork and administrative processes are completed for appointments
  • Receive and organise referrals of patients & promptly take relevant action
  • Ensure all systems are used effectively to administer bookings (eg Practix software)
  • Promote a positive image of the company and foster good community relations
  • Have a working knowledge of the range of products and services offered to patients (including CPAP equipment) and inform and educate patients about our products and services whenever appropriate
  • Receive payments for products and services
  • Maintain patient records

Who you are:

  • Administration experience in a busy customer focussed environment, either independently or as part of a team, preferably within healthcare
  • Experience in a customer facing role, preferably with both patients and medical practitioners
  • Experience with Medicare and private health insurance payment systems, or suitable equivalent
  • Experience in working with electronic record management system, preferably in healthcare
  • Proven administrative, organisational and time management skills
  • Strong attention to detail and ability to detect errors and quickly make corrections
  • High level communication skills, and resilience under pressure
  • Strong computer literacy and ability to learn new systems
  • Clear customer service orientation

What’s in it for you:

  • Own your development, learn everyday
  • Thriving close-knit culture and communities
  • Access to a range of benefits such as paid parental leave, Bupa discount, salary sacrificing and more
  • The opportunity to work for one of the most influential leaders

Who we are:

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart and sleep disease.

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.

People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.