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Communications Assistant (2021 Campaign)


Government, Defence & Emergency
Source: uWorkin


Employment Type: Permanent Full Time
Position Classification: Communications Assistant
Remuneration: $63,822 total salary package (Excluding allowances)
Hours Per Week: 38
Requisition ID: CAM10250
Location: Multiple
Applications Close: Sunday 7 March 2021

Be a key asset to the community and make a difference every day.

Are you looking for a sense of purpose, job satisfaction and working every day knowing that you have made a difference in someone’s life? NSW Ambulance is currently seeking candidates from a wide range of backgrounds who have relevant skills and competencies to work as a Communications Assistant. We operate statewide with locations in Sydney, Charlestown, Warilla and Dubbo.

The Role

Communications Assistants receive, record and promptly progress emergency phone calls relating to the request and provision of ambulance services. Being the first point of contact for callers in emergency situations, this role will provide first aid advice and reassurance to the wider NSW community.

Job Profile

Our service diversity includes those from varying backgrounds including Logistics, Airlines, Engineering, Government and Retail. If you match the below with strong transferable skills, you may very well be our next Communications Assistant!

  • Communication – You will be a strong communicator and able to manage your compassion, respect and understanding in any situation. You will understand the unique needs of the public whilst maintaining a professional and empathetic approach.

  • Commitment to CustomerService – You will be committed to providing a customer centric approach and demonstrate the highest levels of professionalism at all times.

  • Deliver Results – You will take the initiative to progress and deliver on results and targets, but also know when to seek specialised advice when required.

  • Integrity – You will represent the service in an honest, ethical and professional way. You will be experienced in complying with legislation, policies and guidelines in a highly controlled work environment.

  • Technical – You will be comfortable with using multiple programs at a single time to assist the public. You will be a confident typist with a minimum speed of 30wpm.

  • First Aid Certificate – You must possess a current First Aid Certificate (or be willing to obtain) and re-certify every three years to maintain currency for non-uniformed employees.

Salary and Benefits

As a Communications Assistant, you will join a service that is highly supportive that is united by a common goal – providing the NSW public with care during their greatest time of need.

  • 9.5% employer’s contribution to superannuation

  • Shift allowances and leave loading

  • Permanent role

  • Shift work roster

  • 5 weeks annual leave

  • Fully paid induction training

  • Uniform

  • Salary packaging options

  • Diverse career options across both metropolitan and regional NSW

How To Apply

  • Submit a current and relevant resume
  • Address the two pre-screening questions listed below. This will be reviewed and will count towards your application.
  • Outline in 250 words or less what relevant skills and experience you could bring to the role and what your motivators are.
  • Provide the names of 2 referees – referees must either be a present or past supervisor/manager.
Question 1: Describe at time when you were able to strengthen a relationship by communicating effectively. How did you do this and what was the result?

Question 2: Describe a time you have gone above and beyond to please a customer. What was the situation and what did you do?

General Information

  • An 18 month eligibility list may be established for future vacancies.

  • If applicable, please ensure you use your work email address so our recruitment system can identify that you are internal to NSW Ambulance and/or NSW Health.

  • It is a requirement that all candidates submit their applications online.

  • Applicants who are successful in gaining employment as a Communications Assistant must complete training at this level and mentoring, followed by 6 months of independent practice as a Triple Zero (000) emergency call taker before being eligible to apply or transfer to other positions with NSW Ambulance.

  • To be eligible for permanent appointment to a position in NSW Health, you must hold Australian Citizenship or permanent Australian residency.

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator, Callista Bryan, on 02 9320 7644 or callista.bryan@health.nsw.gov.au.
If you wish to discuss any accessibility requirements in relation to your application, please contact our Diversity and Culture Advisor, Joe Wasuruj, on 02 9320 7339 or joe.wasuruj@health.nsw.gov.au.

It is the responsibility of all staff to ensure NSW Ambulance is a workplace free from bullying and harassment. All staff must behave in a respectful and acceptable manner. Staff must report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that prevent or minimise the risk of unacceptable behaviours, ensuring bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.