Be a key asset to the community and make a difference every day.

Communications Assistants receive, record and promptly progress emergency phone calls relating to the request and provision of ambulance services. Being the first point of contact for callers in emergency situations, this role will provide first aid advice and reassurance to the wider NSW community.

Job Profile

Our service diversity includes those from varying backgrounds including Logistics, Airlines, Engineering, Government and Retail. If you match the below with strong transferable skills, you may very well be our next Communications Assistant!

• Communication – You will be a strong communicator and able to manage your compassion, respect and understanding in any situation. You will understand the unique needs of the public whilst maintaining a professional and empathetic approach.

• Commitment to CustomerService – You will be committed to providing a customer centric approach and demonstrate the highest levels of professionalism at all times.

• Deliver Results – You will take the initiative to progress and deliver on results and targets, but also know when to seek specialised advice when required.

• Integrity – You will represent the service in an honest, ethical and professional way. You will be experienced in complying with legislation, policies and guidelines in a highly controlled work environment.

• Technical – You will be comfortable with using multiple programs at a single time to assist the public. You will be a confident typist with a minimum speed of 30wpm.

• First Aid Certificate – You must possess a current First Aid Certificate (or be willing to obtain) and re-certify every three years to maintain currency for non-uniformed employees.

Salary and Benefits

As a Communications Assistant, you will join a service that is highly supportive that is united by a common goal – providing the NSW public with care during their greatest time of need.

• 9.5% employer’s contribution to superannuation

• Shift allowances and leave loading

• Permanent role

• Shift work roster

• 5 weeks annual leave

• Fully paid induction training

• Uniform

• Salary packaging options

• Diverse career options across both metropolitan and regional NSW

How To Apply

• Submit a current and relevant resume
• Address the two pre-screening questions listed below. This will be reviewed and will count towards your application.
• Outline in 250 words or less what relevant skills and experience you could bring to the role and what your motivators are.
• Provide the names of 2 referees – referees must either be a present or past supervisor/manager.

General Information

• An 18 month eligibility list may be established for future vacancies.

• If applicable, please ensure you use your work email address so our recruitment system can identify that you are internal to NSW Ambulance and/or NSW Health.

• It is a requirement that all candidates submit their applications online.

• Applicants who are successful in gaining employment as a Communications Assistant must complete training at this level and mentoring, followed by 6 months of independent practice as a Triple Zero (000) emergency call taker before being eligible to apply or transfer to other positions with NSW Ambulance.

• To be eligible for permanent appointment to a position in NSW Health, you must hold Australian Citizenship or permanent Australian residency.