• Location: NSW - Broadway General Practice
• Permanent Full-Time role
• Employee benefits - generous special offers & discounts

Broadway General Practice is seeking an experienced, enthusiastic and motivated Medical Receptionist, who is looking to take the next step in their career as an Assistant Practice Manager (2IC) on a Full-Time basis.

Broadway General Practice provides high quality healthcare services to ensure our patients and their families receive personalised, professional, quality healthcare.

The Assistant Practice Manager is part of the reception team and supports the Practice Manager with staff management, developing the reception and nursing team, supporting the delivery of quality customer service to doctors and their patients, rostering, and in maintaining Accreditation. The Assistant Practice Manager ensures that the practice runs smoothly when the Practice Manager is absent.

Responsibilities

• Support the Practice Manager with managing the performance of the reception team and general administrative processes
• Development of reception team to ensure a client service culture
• Ensure process and systems are in accordance with National Standards for Accreditation
• Assist the Practice Manager in the Accreditation process
• Foster professional working relationship with team members, patients and medical staff
• Welcome and assist patients with enquiries and appointments
• Answer and respond to telephone enquiries in a courteous and professional manner
• Accurately process patient payments via cash, eftpos, HICAPS and direct bill transactions
• Ensure the accurate storage and retrieval of patient and practice records
• At all times maintain confidentiality of patient personal and financial information
• Complete recalls
• Maintain cleanliness of reception area and clinic rooms
• Support the provision of accurate and timely financial and practice data

Requirements

• Previous medical reception experience
• Understanding of business operations in practice
• Exceptional customer service and teamwork skills
• Commitment to ethical behaviour and conduct
• Excellent verbal and written communication skills
• Proven multi-tasking, problem solving and time management skills
• Ability to empathise with patients
• Previous experience in the utilisation of Zedmed Medical Software
• Previous leadership, supervisory experience in a General Practice environment desirable

What we offer

• Team member development – we have our own in-house online learning and development centre.
• Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you.
• The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff).
• Financial Wellbeing Checks and advice from our corporate financial planning partner.
• Generous special offers and discounts from corporate partners.

As part of the recruitment process candidates may be required to attend a company funded pre-employment medical.

Please note that only suitable candidates will be contacted.

Broadway General Practice forms part of Fullerton Health Medical Centres, one of Australia's leading primary healthcare providers with 62 clinics located throughout metropolitan and regional centres, comprising 57 medical centres, 4 dedicated skin clinics and a specialist breast clinic