JOIN ONE OF SOUTHEAST ASIA'S LARGEST SPECIALISED CLINIC GROUPS - CITY FERTILITY

Established in 2003, City Fertility is one of Australia's leading IVF and fertility services group with seven IVF clinics, 65 consulting rooms and 50 clinicians nationwide. Refer to our website under the ABOUT tab for more information about City Fertility and our partnerships with CHA Medical Group.

Job Description

Refer to Position Description:

About the Role

This is an excellent opportunity for a Patient Services Administrator to join us in permanent full-time position based in the St Kilda Rd City Fertility Clinic.

This role will assist CFC to deliver outstanding service and the best outcomes for clinicians, patients and the CHA IVF Global network

About the business

Established in 2003, City Fertility is one of Australia's leading IVF and fertility services group with seven IVF clinics, 65 consulting rooms and 50 clinicians nationwide. We provide seamless care across the full fertility spectrum, to ensure the best possible outcomes through our rigorous protocols and science-based treatments.

In early 2018, City Fertility entered a Partnership with CHA Medical Group (CHA), a leading healthcare operator and a premier global leader in fertility and women's health, and the Singapore Medical Group (SMG), one of Southeast Asia's largest multi-disciplinary specialist clinic groups. City Fertility will leverage CHA's collective expertise and adopt its best practice laboratory and clinical procedures, so that we may continue to deliver outstanding pregnancy and live-birth outcome with the goal of achieving the absolute best pregnancy rates in Oceania.

Refer to our website www.cityfertility.com.au under the ABOUT tab for more information about City Fertility and our partnerships with CHA Medical Group.

What we offer:

• Ethical business model

• Positive and safe workplace culture and environment

• Great team and support networks

• Competitive salary and compensation

• Professional development and career development opportunities

• Ongoing career appraisals and recognition of career milestones achieved

• Access to an Employee Assistance Program

We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

Desired Skills and Experience

The Candidate will possess the following:

Qualifications

• Minimum Grade 12 qualification
• Basic Medical terminology training (advantageous)
• Medical software training (advantageous)
• Higher Qualifications (advantageous)
• Driver's Licence (if required for the role)
• Capacity to work in Australia

Valid Australian visa with work rights - You must be legally entitled to work in Australia to accept this position and will be required to show proof of employability with a copy of your Australian visa advising of visa details and entitlements or Australian birth certificate. An Australian visa check will be completed on all successful candidates.

Experience

Level 1

• Entry Level position
• Min 1 - 2 years' experience in the medical industry
• Medical reception experience
• Min 3 years' experience in customer service
• Preparation of medical accounts (Billing)
• Creation of patient quotes (advantageous)

Level 2

• Min 2 years' medical reception experience
• Min 2 years' experience in the medical industry or extensive receptionist experience with relevant tasks and responsibilities
• Min 3 years' experience in customer service
• Preparation of medical accounts (Billing)
• Creation of patient quotes (advantageous)
• Experience working in a Day Procedure Clinic or Hospital (advantageous)
• Experience in the field of ART (IVF) (advantageous)
• Demonstrated administration experience and mentoring skills
• Demonstrated leadership skills
• Conflict resolution and grievance self-management
• Change Management and Continuous Improvement skills

Knowledge & Competencies

• Intermediate / Advanced understanding of MS Office / Outlook
• Intermediate / Advanced understanding of Healthcare IT Platforms such as Genie, Clinic to Cloud, Pracsoft, Best Practice, Eclipse
• Basic health industry terminology

Personal Attributes

• Patient focused - with a strong customer service orientation and the ability to engage with patients and clinicians
• Compassionate, Supportive and Empathetic
• Highly Effective Communication and interpersonal skills
• Teamwork Skills
• Accuracy and attention to detail
• Problem solving, critical thinking, decision maker
• Excellent time management
• Adaptability and flexibility
• Positive Self Awareness and ability to self-assess
• Focus on Continuous Improvement and supportive of change management
• Team culture promoter
• A willingness to embrace City Fertility's Mission and Values
• Commitment to personal and professional development and to achieve PD points required for registration.

Application process

If this is the job is for you, then apply through our company website recruitment portal via:

www.cityfertility.com.au
Contact Us
Careers Page.

Please do not apply through the Seek "Apply Now" button, as we require your application to be registered through our Company recruitment portal to progress your application.

Closing Date: 24th February 2021

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City Fertility